Insurance Agency Customer Service Representative

Warrior Insurance Network; Bedford Park (IL); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical and Dental

Telemedicine Benefit

Vision Reimbursement

401k with a generous company match

Paid Time Off

Paid Holidays

Tuition Reimbursement

Wellness Program

Life and AD&D

Short-term and Long-Term Disability

Job summary

Insure Online in Bedford Park, IL is seeking a Customer Service Agent to join our dynamic team. You will handle payments, process inspections, and provide attentive service while learning product details across multiple carriers.

The role supports cross-selling, maintains accurate cash handling, and uses company systems to serve clients. A valid P&C license and strong communication skills are required; bilingual abilities are a plus.

Qualifications

• Must have and maintain a relevant P&C Insurance License.
• Prior Insurance Customer Service experience.
• Solid written and oral communication skills.
• High school degree or its equivalency.
• Bilingual a plus.

Responsibilities

• Handle customer service duties, including taking payments, and handling inspections.
• Provide excellent customer service.
• Mail quote letters to all in a timely manner.
• Follow proper cash handling processes.
• Knowledge of all systems and programs the company utilizes.
• Cross-sell existing clients when appropriate.
• Complete follow-up procedures for cross-selling new customers.
• Continue to learn product and underwriting detail of various carriers for additional sales opportunities and for professional development
• Assistance with other organizational projects when needed
• Contact canceled clients for reinstatement
• Other duties assigned at management discretion

Skills

Communication skills

Bilingual

Customer service experience

Education

High school diploma or equivalent

Job description

We are hiring a Customer Service Agent to join our dynamic team. We represent over 50 insurance companies, ranging from the largest and most recognizable carriers to the most reliable regional carriers, enabling us to write any risk with a quality product.

DUTIES & RESPONSIBILITIES

• Handle customer service duties, including taking payments, and handling inspections
• Provide excellent customer service
• Mail quote letters to all in a timely manner
• Follow proper cash handling processes
• Knowledge of all systems and programs the company utilizes
• Cross-sell existing clients when appropriate
• Complete follow-up procedures for cross-selling new customers.
• Continue to learn product and underwriting detail of various carriers for additional sales opportunities and for professional development
• Assistance with other organizational projects when needed
• Contact canceled clients for reinstatement
• Other duties assigned at management discretion

QUALIFICATIONS REQUIRED

• Must have and maintain a relevant P&C Insurance License
• Prior Insurance Customer Service
• Demonstrative knowledge of the Property and Casualty insurance industry
• Solid written and oral communication skills
• High school degree or its equivalency
• Bilingual a plus

Insure Online provides a competitive benefits package to all full-time employees. Following are some of the perks Insure Online employees receive:

• Medical and Dental
• Telemedicine Benefit
• Vision Reimbursement
• 401k with a generous company match
• Paid Time Off
• Paid Holidays
• Tuition Reimbursement
• Wellness Program
• Life and AD&D
• Short-term and Long-Term Disability

Estimated Compensation Range: $17/hr.-$20/hr.*

*Published ranges are estimates. Offered compensation will be based on experience, skills, education, certifications, and geographic location.