Insurance Account Manager

Steven Shannon Insurance Group; Paw Paw (MI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Bonus based on performance

Opportunity for advancement

Paid time off

Training & development

Job summary

Steven Shannon Farm Bureau in Paw Paw, MI is seeking a personable Account Manager to join our insurance team. You will build relationships with new and existing customers, answer policy questions, process changes, renewals, and everyday account needs.

Ideal candidates are professional, organized, customer-focused, and eager to learn about insurance products. Prior insurance experience helps but is not required; licensing may be pursued after hire.

Qualifications

• Friendly, professional, and customer-focused personality.
• Strong communication and relationship-building skills.
• Reliable, organized, and detail-oriented.
• Positive attitude and willingness to learn.

Responsibilities

• Build and maintain strong relationships with new and existing customers.
• Assist clients with insurance questions, policy changes, renewals, and everyday account needs.
• Provide friendly, professional service and help resolve customer concerns.
• Communicate with customers by phone, email, and in person.
• Explain insurance products and coverage options in a clear, helpful way.
• Review customer needs and identify opportunities to recommend additional coverage or products.
• Follow up with customers to ensure their questions and requests are handled promptly.
• Maintain accurate customer information, policy records, and account documentation.
• Support the agency's day-to-day operations and contribute to a positive team environment.
• Learn agency processes and insurance products through training and ongoing support.

Skills

Customer service

Relationship building

Communication

Teamwork

Organized

Job description

Benefits:

• Bonus based on performance


• Opportunity for advancement


• Paid time off


• Training & development

About the Role

Steven Shannon Farm Bureau is looking for a personable, dependable Account Manager to join our team in Paw Paw. If you enjoy helping people, building lasting relationships, and finding insurance solutions that meet customers' needs, this is a great opportunity to grow your career in the insurance industry.

We're looking for someone who is professional, organized, and customer-focused, with a strong interest in learning and developing their insurance knowledge. Insurance experience is preferred but not required. Customer service, retail, hospitality, banking, or sales experience can provide a great foundation for success.

What You’ll Do

• Build and maintain strong relationships with new and existing customers.


• Assist clients with insurance questions, policy changes, renewals, and everyday account needs.


• Provide friendly, professional service and help resolve customer concerns.


• Communicate with customers by phone, email, and in person.


• Explain insurance products and coverage options in a clear, helpful way.


• Review customer needs and identify opportunities to recommend additional coverage or products.


• Follow up with customers to ensure their questions and requests are handled promptly.


• Maintain accurate customer information, policy records, and account documentation.


• Support the agency's day-to-day operations and contribute to a positive team environment.


• Learn agency processes and insurance products through training and ongoing support.

What We’re Looking For

• Friendly, professional, and customer-focused personality.


• Strong communication and relationship-building skills.


• Reliable, organized, and detail-oriented.


• Positive attitude and willingness to learn.


• Comfortable working as part of a team and managing responsibilities independently.


• Previous customer service, sales, or insurance experience is a plus, but not required.


• Willingness to obtain an insurance license if needed.


• Property & Casualty insurance license must be obtained upon hire.

Why Join Steven Shannon Farm Bureau?

• Training and ongoing support to help you succeed.


• Insurance licensing support for qualified candidates.


• Opportunity to grow your insurance knowledge and develop your career.


• Supportive, team-oriented work environment.


• Long-term career opportunity in the insurance industry.


• Chance to make a meaningful difference for customers in the local community.