Insurance Account Associate — Growth & Client Impact

Eric Rivera - State Farm Agent; Wilkes-Barre (Luzerne County); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Opportunity for advancement

Training & development

Job summary

Eric Rivera - State Farm Agent is seeking an Account Associate to support daily operations and drive customer success in Wilkes-Barre, PA. You will grow the agency through meaningful customer relations and act as a liaison between customer needs and agency departments.

As a team member, you will proactively market relevant insurance and financial services, handle policy changes, and assist customers with inquiries.

Qualifications

• Must have strong organizational skills and attention to detail.
• Excellent customer service and communication skills are essential.
• Previous experience in insurance or a related field preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Organizational skills

Customer service

Insurance experience

Job description

Eric Rivera - State Farm Agent is seeking an Account Associate to support daily operations and drive customer success in Wilkes-Barre, PA. You will grow the agency through meaningful customer relations and act as a liaison between customer needs and agency departments.

As a team member, you will proactively market relevant insurance and financial services, handle policy changes, and assist customers with inquiries.