Receptionist & Insurance Support — Growth & Bonus Eligible

Eric Rivera - State Farm Agent; Wilkes-Barre (Luzerne County); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Opportunity for advancement

Job summary

Eric Rivera State Farm Agent is seeking a friendly receptionist to join our team in a fast-paced office environment in Wilkes-Barre. The role focuses on delivering excellent customer service, coordinating appointments, and maintaining client records.

You will act as the first point of contact for clients and collaborate with agents to identify opportunities to discuss insurance options. The ideal candidate is organized, detail-oriented, and eager to learn about the insurance industry while

Qualifications

• Experience in receptionist or customer service roles.
• Strong communication and interpersonal skills.
• Organizational and multitasking abilities.
• Willingness to engage in sales conversations.
• Basic computer skills including MS Office and CRM.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers' needs.
• Support the team with various administrative tasks and projects.

Skills

Customer service

Communication skills

Interpersonal skills

Organizational skills

Sales conversations

Tools

Microsoft Office

CRM systems

Job description

Eric Rivera State Farm Agent is seeking a friendly receptionist to join our team in a fast-paced office environment in Wilkes-Barre. The role focuses on delivering excellent customer service, coordinating appointments, and maintaining client records.

You will act as the first point of contact for clients and collaborate with agents to identify opportunities to discuss insurance options. The ideal candidate is organized, detail-oriented, and eager to learn about the insurance industry while