Insurance Account Associate — Customer Growth & Service

Mike-Shelton---State-Farm-Agent; Louisville (KY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Simple IRA

Licensing paid by agency

Health insurance

Opportunity for advancement

Paid time off

Training & development

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

Mike Shelton - State Farm Agent is seeking an Account Associate to support daily operations, grow the office through strong customer relations, and act as a liaison between client needs and agency departments. You will proactively market relevant insurance products and services to improve customers’ lives.

The role emphasizes organization, communication, and teamwork within a supportive, community-focused agency culture that values growth and long-term careers.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Organizational skills

Attention to detail

Customer service

Communication skills

Insurance experience

Job description

Mike Shelton - State Farm Agent is seeking an Account Associate to support daily operations, grow the office through strong customer relations, and act as a liaison between client needs and agency departments. You will proactively market relevant insurance products and services to improve customers’ lives.

The role emphasizes organization, communication, and teamwork within a supportive, community-focused agency culture that values growth and long-term careers.