Account Associate — Insurance & Customer Care Pro

Mike Fahnestock - State Farm Agent; St. Louis (MO); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Health insurance

Bonus based on performance

Paid time off

Flexible schedule

Job summary

Mike Fahnestock - State Farm Agent seeks an Account Associate to support daily operations and assist customers with their insurance needs.

You will grow the office through meaningful customer relations, acting as a liaison between customers and agency departments, while proactively promoting relevant products and services.

The role emphasizes dependability, attention to detail, and openness to coaching, with a culture that balances teamwork and accountability.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Organizational skills

Customer service

Insurance experience

Job description

Mike Fahnestock - State Farm Agent seeks an Account Associate to support daily operations and assist customers with their insurance needs.

You will grow the office through meaningful customer relations, acting as a liaison between customers and agency departments, while proactively promoting relevant products and services.

The role emphasizes dependability, attention to detail, and openness to coaching, with a culture that balances teamwork and accountability.