Customer-First Insurance Account Representative

Mike Shelton - State Farm Agent; Louisville (KY); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Simple IRA

Licensing paid by agency

Health insurance

Opportunity for advancement

Paid time off

Training & development

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

Mike Shelton - State Farm Agent in Louisville, KY is seeking an Account Representative to grow the agency through meaningful customer relations and proactive marketing of State Farm products.

You will develop leads, schedule appointments, and identify customer needs while delivering prompt, friendly service and supporting billing, policy changes, and claims inquiries. Join a close-knit team focused on growth, work-life balance, and community engagement.

Qualifications

• Experience in sales (outside/inside sales, retail, or telemarketing)
• Experience in managing customer relationships
• Interest in marketing products and services based on customer needs
• Excellent written, verbal, and listening communication skills
• Dedicated to customer service
• Ability to anticipate customer needs
• Ability to relate to customers effectively

Responsibilities

• Develop leads, schedule appointments, identify customer needs, and market products and services to meet those needs.
• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service, including inquiries about product availability, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Promote successful and long-lasting customer relations.]
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Skills

Sales experience

Customer relationship management

Marketing interest

Communication skills

Customer service orientation

Needs anticipation

Customer engagement

Job description

Mike Shelton - State Farm Agent in Louisville, KY is seeking an Account Representative to grow the agency through meaningful customer relations and proactive marketing of State Farm products.

You will develop leads, schedule appointments, and identify customer needs while delivering prompt, friendly service and supporting billing, policy changes, and claims inquiries. Join a close-knit team focused on growth, work-life balance, and community engagement.