Insurance Account Assistant – Client Care & Renewals

The Hilb Group, LLC; Barre (VT); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Company Paid Life Insurance

Medical, Dental, Vision and FSA/HSA

401(k) with company match

Disability Insurance

PTO and vacation

Pet benefits

Job summary

The Hilb Group, LLC is seeking an Account Management Assistant to join our team in an in-office capacity. Based in Barre, VT or surrounding NH locations, this role focuses on proactive client relationship management, handling inquiries, billing, endorsements, and renewal processes to ensure strong partnerships with carriers and customers.

The ideal candidate brings 2+ years in customer service and/or sales within the p&c insurance sector, strong communication skills, and solid time

Qualifications

• High Schol degree required.
• 2+ years of experience in customer service and/or sales in the p&c insurance industry.
• Strong interpersonal skills and ability to effectively communicate via phone or email.
• Self-directed with good decision making and time management skills.
• Proficient PC skills; knowledge of insurance software including AMS360.

Responsibilities

• Proactively manage an assigned book of business acting as the primary client relationship manager with responsibility for overall account servicing and maintenance.
• Handle inquiries regarding insurance coverages, policy changes and general insurance questions as related to lines of business.
• Handle billing, service and endorsement requests and process necessary paperwork associated with requested.
• Act as liaison between customer and carrier working closely with both to ensure a mutually beneficial relationship.
• Handle renewal/expiration list for assigned book of business, reviewing loss information, obtaining updated information, renewal applications, and negotiating renewal pricing when necessary.
• Maintain knowledge of all company systems and offerings.

Skills

Customer service

Sales

Communication

Time management

Education

High Schol degree

Tools

AMS360

Job description

The Hilb Group, LLC is seeking an Account Management Assistant to join our team in an in-office capacity. Based in Barre, VT or surrounding NH locations, this role focuses on proactive client relationship management, handling inquiries, billing, endorsements, and renewal processes to ensure strong partnerships with carriers and customers.

The ideal candidate brings 2+ years in customer service and/or sales within the p&c insurance sector, strong communication skills, and solid time