Instructional Technologist Team Lead & Digital Content Coordinator

Dallas Theological Seminary; Dallas (TX); On-site; USD 44,000 - 55,000; Full time

Job summary

An established educational institution is seeking a dynamic Instructional Technologist, Team Lead to spearhead the Instructional Technology team. This role is pivotal in providing exceptional support to faculty through training and technology implementation. The ideal candidate will possess strong leadership skills, a commitment to customer service, and a knack for problem-solving. As you manage a dedicated team, you'll also engage in hands-on training, ensuring faculty are equipped with the latest tools and technologies. If you're passionate about education and technology, this is a fantastic opportunity to make a significant impact.

Qualifications

• Proven experience in providing customer service to faculty.
• Strong leadership skills with at least two years of experience.

Responsibilities

• Lead the Instructional Technology Team and oversee projects.
• Train faculty on desktop and classroom technology.

Skills

Customer Service

Leadership

Effective Communication

Problem Solving

Technical Expertise in Podcasting

Respectfulness

Resilience

Education

Experience with Mac and Windows OS

Working knowledge of Office 365

Leadership experience

Tools

Microsoft Teams

Office 365

Podcast Equipment

Job description

Job Details

Job Location: Dallas Campus - Dallas, TX

Position Type: Full Time, Salaried, Exempt

Salary Range: $44000.00 - $55000.00 Salary/year

Job Category: On Campus

Description

The full-time Instructional Technologist, Team Lead is responsible for creating and maintaining an Instructional Technology team that provides excellent customer service to the faculty of DTS. This individual will lead the Instructional Technology Team to accomplish their roles through hiring, training, overseeing projects, managing part-time schedules, regular one-on-one meetings, high-level problem solving for the team, and participating in the same work of training faculty. This individual will likewise be responsible for anticipating the needs of faculty in advance, learning about, planning for, and implementing new technology for faculty, and solving complex problems related to classroom technology and Office 365.

Along with their managerial responsibilities, the individual’s “technical” responsibilities, similar to the team they are leading, will be to train faculty on the use of desktop and classroom technology including the Office 365 suite (Teams, Outlook, PPT, Word, OneDrive, etc.), as well as how to implement them to facilitate any professional task, whether that be in-class usage, informal communication with students, personal research, etc. Furthermore, they will be responsible, at the beginning of each semester (Fall, Winter, Spring, and Summer) to help professors integrate Canvas classes into Teams, and support professors in configuring Teams meetings for each class section. Lastly, they will be responsible for leading and managing the Faculty Podcast initiative, which includes onboarding new faculty to the initiative, managing YouTube channels from topic to production to marketing, and managing GTAs (and potentially interns) to help in the process.

Supervisory Responsibilities

Interview and hire part-timers to fill the role of Instructional Technologist.
Build a team that has the characteristics listed below, with special attention paid to humility, ownership, communication skills, and respect for others.
Supervise a team of part-timers (Instructional Technologists) and 1 full-time Instructional Technologist (our classroom specialist): set goals, determine pay increases, manage part-timer hours, etc.
Conduct weekly meetings with each employee to facilitate relationships and accountability.
Regularly report to the Helpdesk Manager to ensure accountability and clear communication.

Qualifications

Provide excellent customer service to the DTS family, with a particular emphasis on faculty.
Schedule and conduct training sessions with academic departments, which will include interfacing with department heads and administrative assistants.
Regularly interface with the Academic Affairs Office and the Dean of Faculty Development to keep a pulse on the needs of the faculty.
Proactively conduct extensive and thorough Teams training with all faculty.
Proactively conduct extensive and thorough classroom technology training with faculty using MTRs (Microsoft Teams Rooms).
Conduct additional Office 365 training, particularly on the creative use of PowerPoint and Word.
Manage semesterly class scheduling through training faculty and providing consistent help for those requiring it.
Appropriately elevate tickets through the proper channels.
Manage Faculty Podcast Initiative: This includes (1) technical expertise in Podcasting equipment; (2) understanding of YouTube topic, script, and recording best practices; (3) managing a marketing strategy for various channels; (4) teaching and facilitating GTAs assistance in professor podcasts; (5) an ability to onboard a new client (professor), taking them from zero to developing a long-term strategy and recording their first podcast.
Other tasks as directed by DTS management and IT department personnel.

Required Skills/Abilities

Humble. Must display the ability to learn from others and listen to the input of team-members.
Leader. Able to build relationship, build a team, and inspire people through vision casting and frequent reminders of the importance of the work.
Ownership. Takes full responsibility of one’s own actions and the actions of one’s team.
Effective Communicator. Able to teach and train one’s team and faculty in a clear and accurate manner.
Problem Solver. Able to creatively problem solve with only the resources available to them.
Respectful. Able to communicate with respect and value for each member of the DTS family.
Resilient. Able to maintain composure in a stressful environment. Able to learn and grow from mistakes.

Education and Experience

Experience with both Mac and Windows Operating Systems.
Working knowledge of Office 365. An intimate understanding of Teams is preferred.
At least two years of leadership experience requested.
Experience supporting faculty in a technological environment
Experience hosting and managing a Podcast

Physical Requirements

Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds for short periods.
Must be able to stand on a ladder.
Must be able to perform classroom and Podcast Studio maintenance.