Instructional Support Assistant

Stony Brook; Stony Brook (NY); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

UUP location pay

Job summary

Stony Brook University’s Dental Care Center seeks an Instructional Support Assistant to handle front-office duties, patient flow, scheduling, and information provision. This non-clinical role requires strong communication and organizational skills to support patient care and administrative functions.

The position involves data entry in the axiUm system, coordinating appointments with multiple clinics, and ensuring compliance with consent and regulatory requirements.

Qualifications

• Associate’s degree (CHEA-accredited) or 3 years of full-time admin or customer service experience in lieu.
• One year of full-time admin or customer service experience in an office setting required; three years in lieu of degree option available.
• Preferred: Bachelor’s degree (CHEA-accredited).
• Experience with Microsoft Office Suite and health records/dental terminology is a plus.

Responsibilities

• Provide information to patients, students, faculty residents, and staff related to patient care.
• Schedule, confirm, and cancel patient appointments.
• Coordinate patient appointments with other clinics within the Dental Care Center.
• Assist patients and provide prompt resolutions regarding appointments and concerns.
• Answer high-volume phone calls and triage patients to the appropriate party.
• Register patients and enter demographic information into the axiUm system.
• Ensure compliance with consent and regulatory signatures where required.
• Maintain patient documents (IDs, insurance) and referrals from external providers.
• Collaborate with other departments to ensure accuracy of patient information.

Skills

Bilingual English/Spanish

Customer service

Administrative experience

Education

Associate’s degree (CHEA-accredited)

Bachelor’s degree (CHEA-accredited)

Tools

Microsoft Office Suite

Electronic health records and dental terminology

Job description

Job Description - Instructional Support Assistant (2603496)

Instructional Support Assistant

Required Qualifications (as evidenced by an attached resume):

• Associate’s degree (foreign equivalent or higher) from a college or university program accredited by an agency recognized by the Council for Higher Education Accreditation (CHEA).
• In lieu of an Associate’s degree, three (3) years of full-time administrative or customer service experience in an office setting may be considered.
• One (1) year of full-time administrative or customer service experience in an office setting.

Preferred Qualifications:

• Bachelor’s degree (foreign equivalent or higher) from a college or university program accredited by an agency recognized by the Council for Higher Education Accreditation (CHEA).
• Experience with Microsoft Office Suite.
• Experience with electronic health records and dental terminology.
• Bilingual in English and Spanish.

Brief Description of Duties:

Support Assistants perform office support and administrative work to meet the requirements of the Dental Care Clinic programs.

At Stony Brook Medicine, the Support Assistant is a valuable member of our team, and will interface with all levels of management throughout the Dental Care Center. Qualified candidates will demonstrate superior communication and organizational skills while adhering to our high standard of excellence.

Duties:

• Provide information to patients, students, faculty residents, and staff related to patient care
• Schedule, confirm, and cancel patient appointments
• Coordinate patient appointments with other clinics within the DCC
• Assist patients and provide prompt resolutions in regards to appointments and other concerns
• Answer high-volume phone calls and triage patients to the appropriate party
• Provide excellent customer support for patients and family members
• Register patients. Enter patient demographic information into the axiUm record accurately and completely.
• Work collaboratively with other departments to ensure the accuracy of patient information.
• Ensure that compliance regulations are met (presenting and obtaining consent and regulatory signatures from patients or designee, essential for treatment and payment, as per procedure).
• Maintain and require appropriate documents as necessary (i.e copies of photo ID and insurance documents etc. Witness general consents, agreements, and acknowledgments.
• Maintain all faxes and referrals from external providers
• Ability to work collaboratively and professionally with providers and staff at all times.
• Managing student schedules and rosters
• Other duties or projects as assigned as appropriate to rank and departmental mission.

Special Notes:

This is a full-time appointment. FLSA Non-Exempt position, eligible for the overtime provisions of the FLSA.

In addition to the employee's base salary, this position is eligible for $4 150 UUP annual location pay, paid biweekly.

Essential Position: This has been designated as an essential position based on the duties of the job and the functions performed. Positions that are designated as such may be required to report to work/remain at work even if classes are canceled, and the campus is working on limited operations in an emergency.

For this position, we are unable to sponsor candidates for work visas.

Stony Brook University is committed to excellence in the creation of an inclusive learning and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status, and all other protected classes under federal or state laws.

Stony Brook University is dedicated to providing equal employment opportunities to all applicants, including individuals with disabilities. If you require a reasonable accommodation to participate in the application, interview, or hiring process, please request one by contacting [e-mail]. We will consider accommodation requests in compliance with applicable laws. This process is independent and does not require any voluntary self-identification of disability status. Please include the position title and position number (if known) in your message.

In accordance with the Title II Crime Awareness and Security Act copy of our crime statistics can be viewed here.

Job Number:

2603496

Official Job Title:

Instructional Support Assistant

Job Field:

Administrative & Professional (non-Clinical)

Primary Location:

Dental Care Center

Department/Hiring Area:

Dental Care Center