Instructional Service Center (ISC) Technician

El Paso Community College; El Paso (TX); On-site; USD 40,000 - 52,000; Full time

Job summary

El Paso Community College seeks a versatile support specialist to provide technical and instructional support to faculty, staff, and students across the college district. Daily operations include print shop, secretarial, photocopying, word processing, mail distribution, and related services on campus.

The role requires an Associate’s degree and two years of related experience, plus strong interpersonal and organizational skills, problem solving, and effective communication.

Qualifications

• Associate’s degree and two years of related experience (or equivalent combination) required.
• Transcript showing required education must be submitted.
• Ability to work flexible schedules including evenings and weekends.
• Strong interpersonal and organizational skills.
• Effective problem solving skills.
• Ability to work independently.
• Effective written and oral communication skills.
• Ability to establish cooperative working relationships within the department and with customers.
• Proficient in math and computer skills.

Responsibilities

• Provide technical and instructional support to faculty, staff, and students across the college district.
• Handle walk-ins and photocopying requests; maintain copiers.
• Prepare word processing work and graphics for faculty requests.
• Distribute mail and manage mailboxes; track packages and logs.
• Respond to inquiries and route calls; set up mail folders per semester.
• Operate, maintain, and repair auxiliary equipment and report major issues.
• Assist training of new staff and lead when supervisor is absent.
• Perform other duties as assigned.

Skills

Interpersonal skills

Organizational skills

Problem solving

Written and oral communication

Independent work

Flexibility (evenings/weekends)

Customer service

Math and computer skills

Education

Associate’s degree

Job description

Provide a variety of technical and instructional support to faculty, staff, and students throughout the college district. Daily operations include print shop, secretarial, technical support services, photocopying, word processing, mail distribution, message center, fax services, binding/finishing and distribution of supplies. In-person work on campus is an essential function of this position.

Receive, sort, log, price, prioritize, complete, and file all walk‑ins and electronic photocopying requests for faculty, staff, and students. Stock, operate, and maintain copiers. Maintain confidentiality of exams and sensitive materials. Provide customer service and monitor job quality.

Complete and proofread word processing requests for faculty ranging from routine correspondence, exams, class handouts, course syllabi, highly complex statistical and scientific materials, reports, and publications. Create data CDs and design graphics for faculty requests and in‑house forms.

Receive, sort, and distribute El Paso Community College (EPCC) district and postal mail into faculty and staff mailboxes. Trace and re‑route misdirected mail, receive and log all hand‑carry mail, notify recipients of incoming packages, distribute, monitor and collect completed faculty evaluation packets. Receive completed student surveys and disseminate district wide testing service exams. Distribute city directories.

Respond to customer inquiries and receive messages and distribute to adjunct faculty mail folders. Re‑route misdirected calls. Receive and send faxes for faculty and students. Set‑up mailboxes and mail folders for faculty and staff on a semester basis. Collect district wide data for EPCC Employee Master List and disseminate to other departments when complete.

Operate, maintain and perform minor repairs and some routine maintenance of auxiliary equipment. Report major mechanical failures and fill out necessary paperwork for service repair and keep records of maintenance.

Collect, sort, file data, prepare monthly copy and supply billings and distribute to budget heads. Prepare journal entries and production reports. Price, process, and deliver supply requests. Assist in the inventory control process.

Assist with the training of new department staff. Attend training and developmental workshops, and participate in institutional committees. Provide work direction to assigned staff. Operate as Lead when ISC Manager is absent and adhere to EPCC policies and procedures.

Perform other duties as assigned.

Required Qualifications:

• 1. Associate’s degree and two (2) years of related experience or an equivalent combination of education and experience which demonstrates possession of the required knowledge, skills, and abilities.

NOTE: A copy of the transcript reflecting this required education MUST be submitted for consideration and reflect completed coursework and degrees conferred. The candidate must be fully qualified for the position at the time of application.

• 2. Ability to work flexible work schedules to include evenings and weekends.
• 3. Strong interpersonal and organizational skills.
• 4. Effective problem solving skills.
• 5. Ability to work independently.
• 6. Effective written and oral communication skills.
• 7. Ability to establish and maintain cooperative working relationships within the department and customers.
• 8. Proficient in math and computer skills.

Special Conditions:

• 1. This is a security-sensitive position as defined under the Texas Education Code, Section 51.215; the successful applicant will be required to undergo a criminal background check, as permitted and/or required by applicable law, and in accordance with the College’s policies and procedures.

The El Paso Community College County District does not discriminate on the basis of race, color, national origin, religion, sex, age, disability and veteran status.

Physical Requirements:

While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands to handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl and talk or hear. The employee is occasionally required to climb or balance and taste or smell. The employee must regularly lift or move up to 10 pounds, frequently lift and move up to 25 pounds and occasionally lift or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.