Admissions and Registration Specialist and International Liaison

El Paso Community College; El Paso (TX); Sur place; USD 42 000 - 60 000; Plein temps

Résumé du poste

El Paso Community College seeks an Admissions and Registration professional to front-line assist diverse student populations, including international students. You will process applications, verify eligibility, and manage student records in SIS and SEVIS, while digitizing documents and issuing I-20s.

You will ensure compliance with federal/state rules, train staff, and provide guidance for CE/ DC programs. On-campus presence is required.

Qualifications

• Associate's Degree and three years of related experience; transcript must be submitted.
• Effective customer service skills and communication (written and oral).
• Ability to make sound decisions, schedule work, and handle pressure.
• Proficient computer skills: Word, Excel, Access, PowerPoint; internet/email.
• Knowledge of F-1 visas and SEVIS reporting; adherence to federal/state rules.
• Understanding of admissions, student records, registration, and program requirements.
• Ability to process applications, withdrawals, holds, and course assignments; train staff.
• Ability to generate/analyze reports from SIS and external databases.

Responsabilités

• Process admissions applications, verify eligibility, and assist with enrollment.
• Maintain and update student records; digitize supporting documents.
• Issue I-20s and manage SEVIS/SIS data; ensure regulatory compliance.
• Provide CE and Credit registration assistance; release holds and codes.
• Liaise with Region 19 high schools and DC/ECHS programs for student services.
• Respond to inquiries on admissions, residency, TSI, ESL, and related policies.
• Prepare and train staff on updates, changes, and compliance requirements.

Connaissances

Customer service

Written and oral communication

Decision making

Problem solving

MS Office

F-1 visa knowledge

SEVIS compliance

Admissions procedures

Student records management

Registration processes

Staff training

Data analysis / reporting

Formation

Associate's Degree

Outils

SIS

SEVIS

Army IgnitED

Document management system

Description du poste

Responsible for providing front-line Admissions and Registration services for all student populations including international students, into credit and non-credit programs, including generating, maintaining, and digitizing student records in compliance with the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC) standards, Texas Higher Education Coordinating Board (THECB) guidelines, applicable state and federal laws, and district policies. Ensure ongoing compliance with federal regulations while serving as a Designated School Official (DSO). In-person work on campus is an essential function of this position. Process admissions applications to verify eligibility and admission into El Paso Community College (EPCC). Accurately code, maintain, and update applicant and student records, including registration holds. Digitize all original supporting documentation and guide students through required admissions steps for all Region 19 designated schools and Dual Credit and Early College High School Programs (DC/ECHSP). Prioritize the admissions processing of international students for enrollment in credit and non-credit programs.

Review and evaluate required supporting documentation to process student actions and update the Student Information System (SIS), including but not limited to grades, attendance, address changes, majors, and other demographic data impacting state and federal reporting. Update external systems, such as Army IgnitED, the Student and Exchange Visitor Information System (SEVIS), and other third-party software used by the division. Maintain compliance with federal regulations as the DSO, including issuing I-20s based on application documentation.

Provide registration assistance for Credit and Continuing Education (CE) students, including schedule and class searches, release of registration holds, overrides, over-tallies, and assignment of appropriate registration codes within the SIS. Serve as one of the lead designees for CE American Village, and English for Speakers of Other Languages (ESOL) program, and provide guidance and training to staff to remain abreast of program changes, updates, and compliance requirements.

Serve as an informational resource regarding EPCC policies and procedures, and residency regulations status in accordance with Texas law. Accept, process, and complete enrollment verifications, deferments, student loan companies, employment screening agencies, insurance companies, and the military. Gather required data and certify student enrollment.

Provide students with information on admissions, registration, residency, Texas Success Initiative (TSI), Ability to Benefit, English as a Second Language (ESL) pre-testing, international student requirements, and general student services. Process course withdrawals initiated by students, faculty, or administrative actions, ensuring accurate review, coding, and compliance with federal, state, and district regulations.

Issue and maintain I-20s through the SEVIS and SIS. Monitor registration activity and conduct compliance-related analytics. Utilize audit systems to determine and document eligibility for Reduced Course Loads and other college, local, state, or federal guidelines. Maintain records using the image document management system to store and retrieve documentation.

Utilize third-party software used by the college, division, and Admissions and Registration Office, including systems associated with virtual offices and call center operations.

Serve as liaison to Region 19 designated high schools and DC/ECHS programs by coordinating with EPCC departments such as Testing Services, Counseling, and Financial Aid to ensure comprehensive student services. Resolve semi-routine admissions issues and ensure compliance by explaining the DC/ECHSP admissions processes, program requirements, policies, procedures, and appropriate laws to students and external contacts. Refer students to appropriate department as needed.

Perform other duties as assigned.

Required Qualifications

• Associate's Degree and three (3) years of related experience or an equivalent combination of education and experience which demonstrates possession of the required knowledge, skills and abilities.


• NOTE: A copy of the transcript reflecting this required education MUST be submitted for consideration and reflect completed coursework and degrees conferred. The candidate must be fully qualified for the position at the time of application.


• Effective customer service skills.


• Effective written and oral communication skills.


• Ability to make sound decisions and schedule work assignments.


• Ability to solve problems successfully and perform effectively under pressure.


• Proficient computer skills to include internet navigation, e-mail, Microsoft Word, Excel, Access, and Power Point.


• Knowledge of federal regulations governing international students (F-1 Visas).


• Ability to maintain compliance with SEVIS reporting and other federal/state regulatory requirements.


• Knowledge of college admissions procedures, student records management, registration processes, and academic program requirements.


• Ability to accurately process applications, course withdrawals, registration holds, and course assignments.


• Ability to train and guide staff on updates, changes, and compliance requirements.


• Ability to generate, analyze, and interpret reports from student information systems and external databases.


• Knowledge of reporting requirements for federal, state, and institutional regulations.

Special Conditions

• This is a security-sensitive position as defined under the Texas Education Code, Section 51.215; the successful applicant will be required to undergo a criminal background check, as permitted and/or required by applicable law, and in accordance with the College’s policies and procedures.

The El Paso Community College County District does not discriminate on the basis of race, color, national origin, religion, sex, age, disability and veteran status.

Physical Requirements

While performing the duties of this Job, the employee is regularly required to sit, use hands to feel, and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand and walk. The employee must frequently lift and move up to 10 pounds and occasionally lift and move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.