Instructional Designer - HVAC

Carrier; United States; Remote; USD 92,000 - 131,000; Full time

Job summary

An innovative firm is seeking a dynamic training specialist to enhance their customer service training solutions. This role involves developing engaging eLearning modules and updating course content to ensure the team is equipped to deliver best-in-class service. If you thrive in a fast-paced environment and have a knack for creative content development, this opportunity allows you to make a significant impact on the training experience. Join a leading company dedicated to providing exceptional customer service and fostering a diverse, inclusive workplace where your contributions matter.

Qualifications

• 3+ years of experience in training and instruction.
• Experience in developing training materials and eLearning content.

Responsibilities

• Script and develop eLearning modules using Articulate 360.
• Update existing eLearning course content and produce videos.

Skills

Training and Instruction

eLearning Content Development

Communication Skills

Multi-tasking

Attention to Detail

Education

Bachelor's Degree

Tools

Articulate 360

Camtasia

Vyond

Salesforce

Microsoft Office Suite

Job description

Country:

United States of America

Location:

Maryland, US, Remote

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier .

Carrier’s North American Residential Customer Service Team, is a large, fast-paced HVAC business group with employees in Homeowner Services, Distributor Services, Shared Services and Warranty/Claims departments. Our external customer base ranges from individual homeowners, to installing dealers, to larger distributors. If you thrive in a high energy environment and are looking for an opportunity to help contribute to our mission to provide best-in-class customer service by developing and implementing training solutions for our Customer Care Center, then we have an opportunity for you!

KEY RESPONSIBILITIES:

• Take direction from a team of subject matter experts to script and develop eLearning modules using Articulate 360
• Update existing eLearning course content
• Produce videos to supplement eLearning courses as needed
• This role is driven by creative results

Required Qualifications:

• Bachelor's degree
• 3+ years of experience in training and instruction

Preferred Qualifications:

• Experience in developing training materials
• eLearning content development and gamification experience
• Experience with Articulate, Camtasia and Vyond preferred
• Experience with text to speech preferred (ex: Murf)
• Must have an aesthetic aptitude for content development / design
• Training experience preferred
• Experience using a CRM (Salesforce or equivalent) and Sharepoint preferred
• Experience in the HVAC (Heating/Ventilating/Air Conditioning) industry is ideal, but not required
• Proficient in utilization of Microsoft Word, Publisher, Excel, PowerPoint & Outlook
• Excellent written and verbal communication skills
• Ability to multi-task in a fast-paced environment
• Diligent attention to written, visual, and organizational detail
• Outstanding follow-through skills to support on time delivery of projects

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RSRCAR

Pay Range:

$92,856 - $130,206 Annually

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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