Instructional Designer: Engaging Online & Live Training Programs

AAA Auto Club Enterprises; Costa Mesa (CA); On-site; USD 75,000 - 100,000; Full time

Benefits offered by this job

Health coverage

401(K) matching

Pension

Tuition assistance

Floating holidays

Paid parental leave

Wellness programs

Employee discounts

Job summary

AAA Auto Club Enterprises is seeking an Instructional Designer in Costa Mesa, CA to develop engaging training content across multiple business lines. You will create online modules, performance assessments, and facilitator materials, while analyzing outcomes to drive improvements.

Collaboration with SMEs and training teams will be essential to deliver high-impact programs. The role requires strong facilitation, communication, and project-management skills, with ability to travel within the state

Qualifications

• Bachelor's equivalent combination of education and experience.
• 4-6 years experience in a service or sales environment preferred.
• 1-3 years implementing instructional technologies to develop online courses and facilitate virtual training.
• Proven ability to analyze results and drive improvements.
• Strong presentation and facilitation skills.
• Excellent verbal and written communication.

Responsibilities

• Develop online content: outlines, scripts, testing, uploading, and evaluation.
• Create participant and facilitator materials for live training sessions.
• Provide evaluative feedback to improve processes, delivery, and results.
• Train employees and provide train-the-trainer support as needed.
• Collaborate with SMEs to define needs and secure agreement on training plans.
• Follow project plans with deadlines and keep the team informed.

Skills

Instructional design

ADDIE model

Kirkpatrick model

Facilitation

Presentation skills

Communication skills

Self-management

Multi-project management

Education

Bachelor's equivalent

Tools

Microsoft Office

SharePoint

Outlook

PowerPoint

InfoPath

Adobe Photoshop

Adobe Captivate

ActionScript

Job description

AAA Auto Club Enterprises is seeking an Instructional Designer in Costa Mesa, CA to develop engaging training content across multiple business lines. You will create online modules, performance assessments, and facilitator materials, while analyzing outcomes to drive improvements.

Collaboration with SMEs and training teams will be essential to deliver high-impact programs. The role requires strong facilitation, communication, and project-management skills, with ability to travel within the state