Instructional Designer: Elevate New Hire Orientation

Family Express Corporation; Valparaiso (IN); On-site; USD 50,000 - 70,000; Full time

Job summary

Family Express is seeking an Instructional Designer to continually raise its training standard across our four-day new hire orientation and ongoing development. You will own content development, collaborate with Training Coordinators and leaders, and create engaging experiences that translate store operations into practical learning.

The role focuses on adult learning, assessments, and hands-on training for Sales Associates, Store Managers, and Field Consultants, ensuring the Living Brand is

Qualifications

• Experience in instructional design, learning and development or corporate training.
• Ability to build adult-learning programs, assessments, and e-learning materials.
• Experience in hands-on training, facilitator materials, or learning experiences.
• Retail or fast-paced multi-location environment experience is a plus.

Responsibilities

• Collaborate with Training Coordinators to develop the four-day new hire orientation, including curriculum, activities, assessments, and standards.
• Create instructor-led, digital, and hands-on learning experiences that translate store operations into practical application.
• Develop role-specific training for Sales Associates, Store Managers, Field Consultants and other positions.
• Incorporate Family Express culture, service expectations, and the Living Brand into orientation and ongoing development.
• Utilize the mock-scale convenience-store training environment to create realistic learning experiences for store operations and customer interactions.
• Partner with SMEs and leaders to translate processes and business needs into effective training.
• Develop assessments and practical exercises that measure knowledge, skills, and job readiness.

Skills

Instructional design

Learning and development

Adult learning principles

Curriculum development

Assessment design

Education

Bachelor's degree in relevant field

Job description

Family Express is seeking an Instructional Designer to continually raise its training standard across our four-day new hire orientation and ongoing development. You will own content development, collaborate with Training Coordinators and leaders, and create engaging experiences that translate store operations into practical learning.

The role focuses on adult learning, assessments, and hands-on training for Sales Associates, Store Managers, and Field Consultants, ensuring the Living Brand is