Instructional Designer

Family Express; Valparaiso (IN); On-site; USD 60,000 - 90,000; Full time

Job summary

Family Express is seeking an Instructional Designer to own and continually improve our four-day new hire orientation and ongoing training programs. You will craft curriculum, activities, assessments, and pass/fail standards that align with our Living Brand and culture.

You will collaborate with Training Coordinators and operational leaders to develop role-specific modules for Sales Associates, Store Managers, and Field Consultants, ensuring content stays current with policies and technology.

Qualifications

• Experience in instructional design, learning and development, corporate training, or related field.
• Experience developing adult-learning programs, assessments, e-learning, facilitator materials, or hands-on training.
• Training should shape culture and reinforce company values and standards.
• Retail or multi-location environment experience is a plus.

Responsibilities

• Partner with Training Coordinators to develop and improve the four-day new hire orientation program, including curriculum, hands-on activities, assessments, and pass/fail standards.
• Create engaging instructor-led, digital, and hands-on learning experiences that translate operational expectations into practical application.
• Develop role-specific training programs and modules for Sales Associates, Store Managers, Field Consultants, and other positions.
• Ensure Family Express culture and Living Brand are incorporated throughout orientation and ongoing development.
• Use the mock-scale convenience store training environment to create realistic learning experiences for store operations and customer interactions.
• Turn processes and business needs into effective training with SMEs and operational leaders.
• Develop assessments and practical exercises that measure knowledge, skill, and job readiness, not just course completion.
• Evaluate and update training based on feedback, performance results, and observations to simplify, modernize, and improve.

Skills

Instructional design

Learning & development

Adult learning

Curriculum development

Assessment design

Education

Bachelor's degree in education or related field

Job description

Description

Build the training experience behind Family Express.

Family Express is committed to delivering a

Description

Build the training experience behind Family Express.

Family Express is committed to delivering a best-in-class orientation and training program that prepares our associates to succeed from day one. Our four-day, hands-on orientation combines classroom learning, practical application, culture, and performance-based evaluation to ensure new associates leave orientation ready to perform in our stores and understand what it means to represent Family Express.

We are looking for an Instructional Designer to help us continually raise that standard.

The Instructional Designer will own the ongoing development and continuous improvement of training content across Family Express. Working closely with our Training Coordinators and operational leaders, this role will strengthen our four-day pass/fail orientation program while developing training and learning experiences that support associates throughout their careers.

This isn't a role where you build training once and move on. We are looking for someone who will continually ask: How can we teach this better?

What You'll Do

• Partner with Training Coordinators to continuously develop and improve our four-day new hire orientation program, including curriculum, hands-on activities, assessments, and pass/fail standards.
• Create engaging instructor-led, digital, and hands-on learning experiences that translate operational expectations into practical application.
• Develop role-specific training programs and learning modules for Sales Associates, Store Managers, Field Consultants, and other positions throughout the organization.
• Ensure Family Express culture, service expectations, and the Living Brand are intentionally incorporated throughout orientation and ongoing development - not treated as a standalone training topic
• Utilize our mock-scale convenience store training environment to create realistic learning experiences that prepare associates for store operations and customer interactions.
• Partner with subject matter experts and operational leaders to turn processes, procedures, and business needs into effective training.
• Develop assessments and practical exercises that measure knowledge, skill, and job readiness - not simply course completion.
• Evaluate existing training using feedback, performance results, and operational observations to identify opportunities to simplify, modernize, and improve.
• Keep training materials current as our operations, technology, products, policies, and expectations evolve.
• Help create a consistent learning experience from an associate's first day through continued development and advancement within Family Express.

Requirements

What We're Looking For

We're looking for someone who understands that great training is more than a PowerPoint presentation. You can take a business need, determine what someone actually needs to learn, and build an experience that helps them successfully perform the job.

You also understand that training helps shape culture. The learning experiences we create should reinforce how we operate, how we serve our customers, how we lead, and what it means to be part of Family Express.

The ideal candidate will bring experience in instructional design, learning and development, corporate training, education, or a related field. Experience developing adult-learning programs, assessments, e-learning, facilitator materials, or hands-on training is strongly preferred.

Experience in retail, convenience store, hospitality, food service, or another fast-paced multi-location environment is a plus.