Instructional Content Designer

swa; Dallas (TX); On-site; USD 55,000 - 85,000; Full time

Job summary

Southwest Airlines’ SWA University seeks a Content Developer to design and develop learning solutions that build employees’ knowledge and skills for their roles. You’ll partner with subject matter experts to transform complex information into engaging training that supports performance and culture.

You’ll create online and classroom materials using leading tools, work in an agile environment, and ensure content quality and accessibility. U.S. citizenship or work authorization is required.

Qualifications

• Requires ability to convert complex information into engaging learning content.
• Experience with e-learning authoring tools and instructional design principles.
• Able to work with SMEs and manage multiple projects and deadlines.

Responsibilities

• Develops effective and engaging learning content using industry-leading development tools.
• Creates and maintains all learning material for a specific Customer, including online and classroom content, job aids, simulations, and performance support tools.
• Collaborates with Subject Matter Experts to gather project requirements and ensure content accuracy.
• Plans and estimates project timelines prior to starting work.
• Builds relationships with internal and external Southwest University Customers to understand needs and audience.
• Manages multiple projects, meeting milestones and timelines.
• Provides support and fosters collaboration among team members for seamless execution.
• Develops in an agile environment and adapts to changes.
• Conducts QA/testing of learning content for accuracy, functionality, and visual appeal.
• Designs assessments and evaluation methods to measure effectiveness.
• Creates storyboards, prototypes, and mockups to visualize the Learning Experience.

Skills

Instructional design

Content writing

Project management

Team collaboration

Communication skills

E-learning knowledge

Agile mindset

Education

High School Diploma or GED

Tools

Articulate 360

Rise

Adobe Captivate

Camtasia

Adobe Creative Cloud

Job description

Southwest Airlines’ SWA University seeks a Content Developer to design and develop learning solutions that build employees’ knowledge and skills for their roles. You’ll partner with subject matter experts to transform complex information into engaging training that supports performance and culture.

You’ll create online and classroom materials using leading tools, work in an agile environment, and ensure content quality and accessibility. U.S. citizenship or work authorization is required.