System Support Specialist

Triton College; River Grove (IL); On-site; USD 35,984 - 48,614; Full time

Benefits offered by this job

Benefits package

Job summary

Triton College in River Grove, IL is seeking a System Support Specialist to maintain campus IT services, handle user support, and manage hardware/software inventories.

The role requires an Associate's degree or equivalent and up to 12 months of troubleshooting experience; strong customer service and teamwork are essential.

The college offers a full benefits package and is an Equal Opportunity employer.

Qualifications

• Education: Associate’s degree or equivalent in work experience as determined by the Associate VP of Information Systems.
• Experience: Up to twelve months of experience in troubleshooting hardware and software problems.
• Skills: Ability to work independently and in a team, strong communication and customer service, accurate and detail oriented.

Responsibilities

• Maintains databases: POs, vendor data, hardware/software inventory, problem log.
• Handles campus-wide help desk contacts for hardware/software troubleshooting; escalates as needed.
• Manages daily functions of campus-wide IT services and user support across departments.
• Purchases, maintains and distributes printer and computer supplies; tracks payments.

Skills

Customer service

Communication

Teamwork

Problem solving

Education

Associate’s degree or equivalent

Tools

Windows OS

MS Office

Networking basics

Job description

Welcome to the Triton College Employment Portal

Please see Special Instructions for more details.

1. Annual base salary of $42,274 with full benefits package;
2. Official transcripts required prior to employment;
3. Candidate recommended for hire will be subject to pre-employment screenings;
4. Triton College is an Equal Opportunity Employer

Posting Summary

Posting Number

Posting Number S00620P

Position Title

Position Title System Support Specialist

Position Type

Position Type Classified

Department

Department Information Technology

Performs administrative tasks relating to the operation of the Information Technology Services.

Qualifications

Education: Associate’s degree or equivalent in work experience as determined by the Associate Vice President of Information Systems

Experience: Up to twelve months of experience in troubleshooting hardware and software problems. Basic understanding of networking concepts, with proficiency in Windows environment, including Microsoft Office, Internet Browsers, and e-mail systems, or equivalent software.

Skills: Ability to work effectively both independently and in a team environment, strong communication and customer service skills, highly accurate and detail oriented

Responsibilities

1. Maintains the following databases: purchase order tracking system (MS Access), vendor database, academic and administrativehardware and software, inventory of supplies, problem log for hardware and software.
2. Serves as the initial help desk contact for campus widesoftware and hardware (troubleshooting). Dispatches problems to Level II staff member if the problem cannot be corrected on initial call. Escalates call to Level II staff member if call cannot be solved by Level I staff member and tracks the problem to completion. Reports call backlogs to the Director of Information Technology Services.
3. Manages the daily functions of campus-wide program for computer related maintenance, daily functions of a campus-wide Help Desk, and user support for academic and administrative areas.
4. Purchases, maintains, and distributes printer and/or other misc. computer supplies to the campus community. Processes charge backs and tracks payment on those supplies.
5. Prepares newsletters, user guides, and procedures as needed to support I.T. Services and user areas.
6. 7.Responsible for the implementation of a customer service focused Help-Desk.
7. 8. Supervises Assistant System Support Specialist/s and designated hourly staff.
8. 9. Maintains master log for distribution of campusI.P. addresses. Adds network logins, resets network passwords, restores/clears print queues as necessary.
9. 10. Prepares work orders and interfaces with vendors as necessary to ensure fast and efficient resolution of hardware warranty and/or maintenance problems.
10. 11.Accepts the shipment of hardware and software for administrative and academic users. This includes signing for shipments, assigning inventory numbers, and entering/updating this information into the hardware/software database.
11. 12. Performs other job-related duties as assigned by immediate supervisor.

1. 1. Annual base salary of $42,274 with full benefits package ;
   
   2. Official transcripts required prior to employment;
   
   3. Candidate recommended for hire will be subject to pre-employment screenings;
   
   4. Triton College is an Equal Opportunity Employer

Required fields are indicated with an asterisk (*).

Triton College is an Affirmative Action/Equal Opportunity Employer

Triton College reaffirms its commitment not to discriminate on the basis of race, color, religion, sex, national origin, sexual orientation, disability, veteran status, age or any other basis which is protected by law in offering benefits, services, as well as educational and employment opportunities.