Institution Complaint Examiner

Wisconsin Department of Corrections; Sturtevant (WI); On-site; USD 40,000 - 51,000; Full time

Benefits offered by this job

Excellent benefits

Pension plan

457 retirement plan

Well Wisconsin Program

Job summary

The Wisconsin Department of Corrections is seeking an Institution Complaint Examiner to independently investigate inmate complaints and make recommendations that support orderly operations and inmate rights. You will interpret codes, policies, and procedures and report findings to the Administrative Team.

Responsibilities include directing investigations, preparing surveys and reports, developing procedures, and contributing to policy development; a probationary period applies and excellent

Qualifications

• Experience conducting and coordinating investigations using practical techniques.
• Ability to interpret laws, rules, and organizational policies for staff and the public.
• Proficiency in interpreting and monitoring resolutions and procedures for compliance.

Responsibilities

• Conduct investigations into inmate complaints under supervision.
• Prepare investigation summaries and recommend administrative actions.
• Assist in developing policy instruments and participate on the Administrative Team.

Skills

Investigations

Interviewing techniques

Record keeping

Interpreting laws and policies

Job description

Position Summary

Under the general supervision of the Warden, the Institution Complaint Examiner independently conducts investigations into inmate complaints and makes recommendations to ensure the orderly operation of the Institution, protection of inmate civil rights, and adherence to Institution and Department Codes and Wisconsin State Statutes. Interprets administrative codes, departmental policies and procedures, etc. to Administrative Team and other staff on an as needed basis. Directs, analyzes and prepares special surveys, reports and statistics; develops, composes, and ensures implementation of policies and procedures; assists in the development and maintenance of instruments to ensure orderly running of the Institution e.g., inmate handbooks; provides public relations functions; completes special projects as directed; and participates as a member of the Administrative Team.

Salary Information

This position is in pay schedule and range 81-04 with a starting pay of $29.10/hour - $37.17/hour, plus excellent benefits. Pay will be set in accordance with the Compensation Plan and Wisconsin Administrative Code in effect at the time of hire. A probationary period is required.

In addition to meaningful and rewarding work, we offer a competitive benefits package featuring:

• Substantial leave time including at least 3.5 weeks of vacation to start, 9 paid holidays, and ample accrued sick time that rolls over each year.
• Insurance: Excellent and affordable health, dental, vision, and life insurance.
• An exceptional pension plan including a lifetime retirement payment.
• An optional tax-advantaged 457 retirement savings plan.
• The Well Wisconsin Program helps participants set health and well-being goals, track progress, stay motivated, and earn incentives.
• Our Employee Assistance Program offers employees and their immediate family a variety of tools, resources, and professional consultation services to support their health, goals, and overall well-being.
• DOC is a qualifying employer for the Public Service Loan Forgiveness program.
• Please click here for a summary of State of Wisconsin employment benefits or click here to explore employment benefits on the website.

To help you understand what your benefit package would be worth, please see the Total Rewards Calculator here.

Job Details

Applicants must be legally authorized to work in the United States (i.e. a citizen or national of the U.S., a lawful permanent resident, or an alien authorized to work in the U.S. without DOC sponsorship) at the time of application.

The Department of Corrections may conduct pre-employment drug screens. Any applicant who is offered employment in a position which requires a pre-employment drug screen must pass the screen as a contingency of employment.

The Department of Corrections will conduct criminal background checks on applicants prior to selection. Upon hire, all new DOC employees are subject to fingerprinting.

This position is not eligible for remote work.

Qualifications

Minimally qualified applicants will have experience:

• Conducting and/or coordinating investigations utilizing investigatory techniques (e.g., interviewing techniques, handling and preserving evidence, record keeping, reports)
• Interpreting laws, rules, and organizational policies (e.g. to staff and others, including the general public)
• Interpreting, implementing, and monitoring investigative resolutions, corrective actions, policies and procedures to ensure compliance (e.g., from staff. managers, agencies. the general public, other appropriate parties)

In addition to the above, well qualified applicants will have experience:

• Preparing an investigation summary report and making recommendations based on results for administrative action and resolution
• Responding to litigation and providing assistance for other staff responding to litigation requests as needed in the criminal justice field.

Deadline to Apply

Online application and materials must be submitted by 11:59 pm on September 1, 2026.

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