Institution Complaint Examiner

State of Wisconsin; Sturtevant (WI); On-site; USD 40,000 - 51,000; Full time

Benefits offered by this job

Vacation time

Paid holidays

Sick leave

Health insurance

Pension plan

Well Wisconsin program

Employee assistance

Job summary

State of Wisconsin is seeking an Institution Complaint Examiner at Racine Correctional Institution in Sturtevant. Under the Warden, you will independently investigate inmate complaints, interpret codes and policies, and prepare reports to guide administrative actions and ensure orderly operation and rights protection.

You will lead special surveys, develop procedures, assist in handbooks, and participate on the Administrative Team while collaborating with staff and public stakeholders.

Qualifications

• Experience conducting and coordinating investigations.
• Ability to interpret laws, rules, and policies.
• Ability to implement and monitor investigative resolutions.
• Experience preparing an investigation summary and making recommendations.

Responsibilities

• Conduct investigations into inmate complaints and make recommendations to ensure orderly operation and rights protection.
• Interpret administrative codes, departmental policies and procedures for staff and the public.
• Direct, analyze and prepare surveys, reports, and statistics; develop and implement policies and procedures.
• Assist in development/maintenance of instruments like inmate handbooks and public relations functions.

Skills

Investigations

Legal interpretation

Compliance monitoring

Interviewing

Job description

Press Control+M to start dragging object

ptnbsid=XttHmS%2fRRlLineBKsmzbSLlrPAs%3d

The Department of Corrections is focused on public safety through the custody and supervision of those in our care. Corrections employees have the opportunity to positively impact the lives of others through careers in a variety of fields. Using evidence-based approaches, employees implement lasting change with a positive impact for the people of Wisconsin.

The Department of Corrections is currently recruiting to fill an Institution Complaint Examiner position, located at Racine Correctional Institution in Sturtevant, Wisconsin.

Position Summary

Under the general supervision of the Warden, the Institution Complaint Examiner independently conducts investigations into inmate complaints and makes recommendations to ensure the orderly operation of the Institution, protection of inmate civil rights, and adherence to Institution and Department Codes and Wisconsin State Statutes. Interprets administrative codes, departmental policies and procedures, etc. to Administrative Team and other staff on an as needed basis. Directs, analyzes and prepares special surveys, reports and statistics; develops, composes, and ensures implementation of policies and procedures; assists in the development and maintenance of instruments to ensure orderly running of the Institution e.g., inmate handbooks; provides public relations functions; completes special projects as directed; and participates as a member of the Administrative Team.

Salary Information

This position is in pay schedule and range 81-04 with a starting pay of $29.10/hour - $37.17/hour, plus excellent benefits. Pay will be set in accordance with the Compensation Plan and Wisconsin Administrative Code in effect at the time of hire. A probationary period is required.

In addition to meaningful and rewarding work, we offer a competitive benefits package featuring:

Substantial leave time including at least 3.5 weeks of vacation to start, 9 paid holidays, and ample accrued sick time that rolls over each year.

Insurance : Excellent and affordable health, dental, vision, and life insurance.

An exceptional pension plan including a lifetime retirement payment.

The Well Wisconsin Program helps participants set health and well-being goals, track progress, stay motivated, and earn incentives.

Our Employee Assistance Program offers employees and their immediate family a variety of tools, resources, and professional consultation services to support their health, goals, and overall well-being.

Please click here for a summary of State of Wisconsin employment benefits or click here to explore employment benefits on the website.

To help you understand what your benefit package would be worth, please see the Total Rewards Calculator here .

Applicants must be legally authorized to work in the United States (i.e. a citizen or national of the U.S., a lawful permanent resident, or an alien authorized to work in the U.S. without DOC sponsorship) at the time of application.

The Department of Corrections may conduct pre-employment drug screens. Any applicant who is offered employment in a position which requires a pre-employment drug screen must pass the screen as a contingency of employment.

The Department of Corrections will conduct criminal background checks on applicants prior to selection. Upon hire, all new DOC employees are subject to fingerprinting.

This position is not eligible for remote work.

Qualifications

Minimally qualified applicants will have experience:

Conducting and/or coordinating investigations utilizing investigatory techniques (e.g., interviewing techniques, handling and preserving evidence, record keeping, reports)

Interpreting laws, rules, and organizational policies (e.g. to staff and others, including the general public)

Interpreting, implementing, and monitoring investigative resolutions, corrective actions, policies and procedures to ensure compliance (e.g., from staff. managers, agencies. the general public, other appropriate parties)

In addition to the above, well qualified applicants will have experience:

Preparing an investigation summary report and making recommendations based on results for administrative action and resolution

Responding to litigation and providing assistance for other staff responding to litigation requests as needed in the criminal justice field.

The State of Wisconsin is an Equal Opportunity and affirmative Action employer seeking a diverse and talented workforce. We provide reasonable accommodations to applicants and employees with disabilities.

The State of Wisconsin offers a special program for qualified veterans with a 30% or greater service-connected disability. If you are a qualified veteran, please visit the Veterans Employment page for application instructions to be considered for the Veterans Non-Competitive Appointment program. Current State employees are not eligible for non-competitive appointment.

Online application and materials must be submitted by 11:59 pm on September 1, 2026.