Institution Complaint Examiner

Wisconsin Department of Corrections; Chippewa Falls (WI); On-site; USD 42,000 - 51,000; Full time

Benefits offered by this job

Vacation leave

Health insurance

Pension plan

Well Wisconsin Program

Employee Assistance Program

Job summary

Wisconsin Department of Corrections seeks a detail-oriented investigator to conduct investigations of complaints from persons in our care and related staff actions. The role includes advising the Warden, coordinating with law enforcement as needed, and maintaining comprehensive investigation records.

The position emphasizes interviewing, evidence preservation, and reporting, with a focus on implementing resolutions and monitoring outcomes within the institution.

Qualifications

• Experience conducting and coordinating investigations using interviewing techniques, handling evidence, maintaining records and writing reports.
• Ability to interpret laws, rules, and organizational policies for staff and the public.
• Experience applying investigative resolutions and ensuring compliance with procedures.

Responsibilities

• Conduct and coordinate investigations of complaints and staff actions.
• Provide advocate guidance on ICRS processes and climate monitoring.
• Prepare investigation summaries and recommend administrative actions.
• Respond to litigation support requests and assist staff handling litigation.

Skills

Investigations

Interviewing

Evidence handling

Record keeping

Policy interpretation

Job description

Position Summary

This position will conduct investigations and resolve complaints from persons in our care on institution rules, policies, practices, and individual staff actions. The incumbent will also provide other investigative services for the Warden/designee, other institutions by request of the Warden, Department of Corrections, Division of Adult Institutions, and work with law enforcement agencies on other investigations assigned. The incumbent will make recommendations to the Warden regarding disposition of complaints and other investigations, initiate necessary action to implement the decision, and monitor until its completion. This position provides assistance and direction in the provision of advocate services to persons in our care charged with major rule violations, maintains files and records on all investigations, conducts orientation on the Inmate Complaint Review System (ICRS) for person in our care, responds to correspondence, and monitors the climate of the institution.

Salary Information

This position is in pay schedule and range 81-04 with a starting pay of $30.30/hour - $37.17/hour, plus excellent benefits. Pay will be set in accordance with the Compensation Plan and Wisconsin Administrative Code in effect at the time of hire. A probationary period is required.

In addition to meaningful and rewarding work, we offer a competitive benefits package featuring:

• Substantial leave time including at least 3.5 weeks of vacation to start, 9 paid holidays, and ample accrued sick time that rolls over each year.


• Insurance: Excellent and affordable health, dental, vision, and life insurance.


• An exceptional pension plan including a lifetime retirement payment.


• An optional tax-advantaged 457 retirement savings plan.


• The Well Wisconsin Program helps participants set health and well-being goals, track progress, stay motivated, and earn incentives.


• Our Employee Assistance Program offers employees and their immediate family a variety of tools, resources, and professional consultation services to support their health, goals, and overall well-being.


• DOC is a qualifying employer for the Public Service Loan Forgiveness program.


• Please click here for a summary of State of Wisconsin employment benefits or click here to explore employment benefits on the website.

To help you understand what your benefit package would be worth, please see the Total Rewards Calculator here.

Job Details

Applicants must be legally authorized to work in the United States (i.e. a citizen or national of the U.S., a lawful permanent resident, or an alien authorized to work in the U.S. without DOC sponsorship) at the time of application.

The Department of Corrections may conduct pre-employment drug screens. Any applicant who is offered employment in a position which requires a pre-employment drug screen must pass the screen as a contingency of employment.

The Department of Corrections will conduct criminal background checks on applicants prior to selection. Upon hire, all new DOC employees are subject to fingerprinting.

This position is not eligible for remote work.

Schedule: Monday- Friday 7:45am- 4:30pm

Qualifications

Minimally qualified applicants will have experience:

• Conducting and/or coordinating investigations utilizing investigatory techniques (e.g., interviewing techniques, handling and preserving evidence, record keeping, reports)


• Interpreting laws, rules, and organizational policies (e.g. to staff and others, including the general public)


• Interpreting, implementing, and monitoring investigative resolutions, corrective actions, policies and procedures to ensure compliance (e.g., from staff. managers, agencies. the general public, other appropriate parties)

In addition to the above, well qualified applicants will have experience:

• Preparing an investigation summary report and making recommendations based on results for administrative action and resolution


• Responding to litigation and providing assistance for other staff responding to litigation requests as needed in the criminal justice field.

Deadline to Apply

Online application and materials must be submitted by 11:59 pm on Monday August 31, 2026.

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Questions can be directed to Jordan Hampton at [e-mail]

The State of Wisconsin is an Equal Opportunity and Aff... The State of Wisconsin offers a special program for qualified veterans with a 30% or greater service-connected disability. If you are a qualified veteran, please visit the Veterans Employment page for application instructions to be considered for the Veterans Non-Competitive Appointment program. Current State employees are not eligible for non-competitive appointment.