Instant Ticket Specialist I

Brightstar Lottery; Lansing (MI); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

401(k)

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Tuition reimbursement

Paid time off

Wellness programs

Identity theft protection

Job summary

Brightstar Lottery, located in Lansing, MI, is seeking a sales support professional to manage ticket inventories, assist the sales team, and process retailer orders. The role emphasizes analysis of retailer sales histories and collaboration with field staff to optimize inventory levels.

The ideal candidate will have a High School diploma and at least two years in sales support or customer service, with strong Excel/Office skills and excellent communication abilities.

Qualifications

• High School Diploma or equivalent.
• Minimum of two years of experience in sales support, telesales, customer service, or related field.
• Proficiency with Microsoft Office applications, including Excel, Word, and Outlook.
• Strong analytical, organizational, and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Manage inventory of instant tickets by analyzing individual retailer sales histories as well as monitoring overall instant ticket field inventories to maximize the products’ sale potential.
• Assist sales and field staff to customize retailer instant ticket inventories by analyzing weekly sales reports and other department production reports.
• Review and processes incoming ticket orders from sales representatives.
• Monitor and track order levels to resolve retailer issues where sales and company costs might be affected.
• May also be involved in administrative related activities.
• Answer inbound retailer phone calls

Skills

Sales support

Telesales

Customer service

Communication skills

Analytical skills

Multi-tasking

Education

High School Diploma or equivalent

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Location: Lansing, MI, US, 48911

Requisition ID: 19610

Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit www.brightstarlottery.com.Global Leader in Lottery Solutions | Brightstar LotteryDiscover Brightstar Lottery, the global leader in lottery innovation. Safe, secure, and engaging solutions that benefit communities and meet player needs.

Responsibilities

• Manage inventory of instant tickets by analyzing individual retailer sales histories as well as monitoring overall instant ticket field inventories to maximize the products’ sale potential.


• Assist sales and field staff to customize retailer instant ticket inventories by analyzing weekly sales reports and other department production reports.


• Review and processes incoming ticket orders from sales representatives.


• Monitor and track order levels to resolve retailer issues where sales and company costs might be affected.


• May also be involved in administrative related activities.


• Answer inbound retailer phone calls

Qualifications

• High School Diploma or equivalent required.


• Minimum of two (2) years of experience in sales support, telesales, customer service, or related field.


• Proficiency with Microsoft Office applications, including Excel, Word, and Outlook.


• Strong analytical, organizational, and problem-solving skills.


• Excellent verbal and written communication skills.


• Ability to manage multiple priorities in a fast-paced environment.

Success Profile

• Leading Complexity


• Leading People


• Leading the Business


• Leading Self

At Brightstar, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range for this role is up to $19.00. The actual pay offered may be higher or lower. The Company complies with all local pay requirements and collective bargaining agreements, where applicable.

Base pay is one part of our Total Rewards program. Non-exempt roles are eligible for irregular discretionary bonuses. In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.

Immigration sponsorship is not available for this role.

All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.

Nearest Major Market: Lansing