Information Systems Technician I

Brightstar Lottery; Lincoln (NE); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

401(k) Savings Plan

Health, dental & vision insurance

Life, accident & disability insurance

Tuition reimbursement

Paid time off

Wellness programs

Identity theft insurance

Job summary

Brightstar Lottery is seeking an IT support professional to help staff with desktop and smartphone issues, and to maintain Brightstar-specific applications and backups. You will troubleshoot hardware, imaging devices, and assist with AV equipment across offices.

The role emphasizes cross-training with Lincoln Operations, responding to service outages, and ensuring security and business continuity. 1 year of related experience preferred, HS degree required.

Qualifications

• High School degree or equivalent; associates degree preferred.
• 1 year of related experience.

Responsibilities

• Provide PC desktop and smartphone support including resolving hardware and software problems.
• Support software solutions like Windows, Office 365, Adobe products, TEAMS, Zoom.

Skills

1 year experience

Education

High School degree or equivalent

Associates degree preferred

Job description

Location: Lincoln, NE, US, 68504

Requisition ID: 19600

Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit www.brightstarlottery.com.Global Leader in Lottery Solutions | Brightstar LotteryDiscover Brightstar Lottery, the global leader in lottery innovation. Safe, secure, and engaging solutions that benefit communities and meet player needs.

Responsibilities

PC Desktop and Smartphone Support:

Offer outstanding assistance to staff by resolving hardware and software problems. Repair devices like printers, laptops, tablets, and smartphones.

Software Solutions

Offer solutions for desktop applications including Microsoft Windows, Microsoft Office 360 Suite, Adobe products, TEAMS, Zoom, and other essential software.

Brightstar Specific Applications

Manage and troubleshoot Brightstar-specific applications such as Navigator, TouchPoint Master, SolarWinds, PTRG monitoring, HPOpenView, and others.

Cross‑Training

Collaborate with the Lincoln Operations team to ensure coverage during absences and share knowledge across roles.

System Backups And Maintenance

Perform bi‑annual backups of critical systems and routine maintenance on non‑critical devices.

Device Imaging

Reimage or erase devices as required.

Asset Management

Maintain records of technology‑related assets using Easy Vista.

AV Support

Provide support for digital projectors and conference room equipment.

Facilities Support

Assist with facilities‑related tasks including HVAC, electrical, plumbing, and emergency systems.

Contractor Coordination

Accompany non‑backgrounded contractors and ensure accurate check‑out and documentation of their work.

Security And Safety

Conduct routine inspections and participate in safety and security meetings to ensure compliance and address concerns.

Business Continuity

Update and review the Business Continuity Plan and participate in related meetings.

Collaboration With Networking Teams

Work with enterprise networking teams to troubleshoot service outages.

Retailer Support

Assist individual retailers with complex issues and coordinate with Field Service Managers for resolution.

Qualifications

• High School degree or equivalent; associates degree preferred.
• 1 year of related experience.

Success Profile

• Leading Complexity
• Leading People
• Leading the Business
• Leading Self

At Brightstar, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range for this role is $20.00 – $25.00. The actual pay offered may be higher or lower. The Company complies with all local pay requirements and collective bargaining agreements, where applicable.

Base pay is one part of our Total Rewards program. Non‑exempt roles are eligible for irregular discretionary bonuses. In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.

Immigration sponsorship is not available for this role.

All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.

Nearest Major Market: Lincoln