Installer Service Specialist - Auto Parts & Delivery

O'Reilly Auto Parts; Knoxville (TN); Vor Ort; USD 42.000 - 65.000; Vollzeit

Benefits dieser Stelle

Competitive wages & Paid Time Off

Stock purchase plan

401k with employer contributions start

Medical, dental & vision insurance

Team member health/wellbeing programs

Tuition assistance programs

Career growth opportunities

Zusammenfassung

O’Reilly Auto Parts seeks an Installer Service Specialist to support professional customers at the installer counter and oversee daily delivery activities. The role emphasizes building sales relationships with installers, accurately taking and invoicing orders, and coordinating parts delivery to ensure timely, accurate service.

Applicants with a strong mechanical background and automotive repair knowledge are preferred; ASE certification and Spanish language skills are highly valued.

Qualifikationen

• Strong background in mechanics.
• Above average communication skills.
• Hands-on knowledge of automotive repairs.
• ASE Certification.
• Fluency in multiple languages (Spanish is highly desired).

Aufgaben

• Develop sales relationships with installers/professional customers.
• Take orders over the phone and online, invoice orders, and direct parts picking for delivery.
• Coordinate delivery specialists to ensure timely order receipt.
• Ensure delivery vehicles are serviced and inspected and log daily mileages.
• Collaborate with Sales Specialists/Territory Managers to provide superior service.
• Verify merchandise and warranty parts are billed before customers leave the store.
• Process core and warranty returns in a timely manner.
• Audit returns for warranty abuse and ensure proper tagging.
• Assist at front and retail counters as needed.
• Assist with backroom duties and labor claims processing.

Kenntnisse

Strong background in mechanics

Above average communication

Ausbildung

ASE Certification

Jobbeschreibung

O’Reilly Auto Parts seeks an Installer Service Specialist to support professional customers at the installer counter and oversee daily delivery activities. The role emphasizes building sales relationships with installers, accurately taking and invoicing orders, and coordinating parts delivery to ensure timely, accurate service.

Applicants with a strong mechanical background and automotive repair knowledge are preferred; ASE certification and Spanish language skills are highly valued.