Installer Parts & Delivery Specialist

O'Reilly Auto Parts; Fond du Lac (WI); On-site; USD 24,796 - 38,572; Full time

Benefits offered by this job

Competitive wages

Paid time off

401(k) with employer contributions

Medical, dental, and vision insurance

Tuition educational assistance

Career growth opportunities

Job summary

O'Reilly Auto Parts is seeking an Installer Service Specialist to service professional customers at the installer counter and manage delivery coordination. This role directs the daily work of delivery staff to ensure accurate, timely order deliveries while supporting front and backroom operations.

Ideal candidates will have a strong mechanics background, be able to communicate effectively, and be bilingual (Spanish encouraged).

Qualifications

• Strong mechanical background.
• Above average communication skills.
• Bilingual in Spanish encouraged to apply.

Responsibilities

• Develop sales relationships with installers and professional customers.
• Take orders over phone and online, invoice, and route delivery to ensure timely, accurate deliveries.
• Direct delivery specialists to ensure customers receive orders promptly.
• Maintain delivery vehicles and ensure vehicle inspections are completed on time.
• Ensure warranties, cores, and returns are billed and credited appropriately.
• Assist on front and retail counters as needed; support backroom duties.
• Process customer labor claims quickly and efficiently.

Skills

Mechanics

Communication

Bilingual (Spanish)

Education

ASE Certification

Job description

O'Reilly Auto Parts is seeking an Installer Service Specialist to service professional customers at the installer counter and manage delivery coordination. This role directs the daily work of delivery staff to ensure accurate, timely order deliveries while supporting front and backroom operations.

Ideal candidates will have a strong mechanics background, be able to communicate effectively, and be bilingual (Spanish encouraged).