Installer & Parts Delivery Specialist

O'Reilly Automotive; Flagstaff (AZ); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

401k plan

Health insurance

Vision & Dental

Flexible Spending Account

Wellbeing programs

Tuition assistance

Career growth

Job summary

O'Reilly Auto Parts is seeking an Installer Service Specialist to service professional customers at the installer counter, oversee delivery specialists, and ensure accurate and timely order deliveries.

Candidates with mechanics background and bilingual ability (Spanish preferred) are encouraged; the role involves building sales relationships, processing orders, coordinating parts picking and delivery, and supporting front and back counter duties.

Qualifications

• Strong background in mechanics.
• Above average communication skills.
• Hands-on knowledge of automotive repairs.
• ASE Certification is preferred.
• Fluency in multiple languages (Spanish is highly desired).

Responsibilities

• Develop sales relationships with installers/professional customers.
• Take customer orders by phone and online, invoice orders, direct parts to delivery, and coordinate delivery to ensure timely service.
• Ensure delivery vehicles are serviced and maintained per company standards.
• Ensure vehicle inspections are completed on time and daily mileages are entered.
• Coordinate with Sales Specialists/Territory Sales Managers to provide excellent service to professional customers.
• Verify product/merchandise and warranties are billed before checkout.
• Ensure returns are picked up and credited in a timely manner.
• Assist on front and retail counters as needed; support backroom duties such as stock and returns.
• Assist with customer labor claims to ensure quick processing.
• All other duties as assigned.

Skills

Mechanics

Communication

Automotive repairs

ASE Certification

Bilingual (Spanish)

Job description

O'Reilly Auto Parts is seeking an Installer Service Specialist to service professional customers at the installer counter, oversee delivery specialists, and ensure accurate and timely order deliveries.

Candidates with mechanics background and bilingual ability (Spanish preferred) are encouraged; the role involves building sales relationships, processing orders, coordinating parts picking and delivery, and supporting front and back counter duties.