Installed Sales Leader – Projects & Service Excellence

Carter Lumber Company; Northern (KY); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision

Disability

Life insurance

401(k)

Paid vacation

Paid holidays

Military-friendly

Growth opportunities

Job summary

Carter Lumber is seeking an Installed Sales Manager to oversee installation services, repairs and remodeling work performed by installers, both employees and subcontractors, and to manage installation schedules. Knowledge of building materials, local building codes and proper installation techniques will be vital, along with a strong commitment to customer service.

The role requires coordinating field personnel, ensuring paperwork and safety compliance, and collaborating with the Installed

Qualifications

• Must possess 2+ years of installed sales or related building materials or installation experience.
• Strong knowledge of installation methods and process improvements.
• Ability to solve problems by using strong judgment in analyzing, troubleshooting, and evaluating the problem.
• Possess excellent organizational, communication and customer service skills.
• Must have a valid driver’s license and a reliable vehicle.

Responsibilities

• Identifies and recruits qualified field personnel and subcontractors.
• Ensures all paperwork requirements are met.
• Ensures that installers are completing work according to the company’s code of conduct.
• Works closely with the Installed Service Manager to create a strong installed sales team to meet company sales and margin goals.
• Schedules and coordinates installed services.
• Works with existing sales force to identify installed sales opportunities and makes installed sales presentations to potential customers.
• Researches and identifies market opportunities and trends to grow installed sales.
• Ensures that jobs are completed timely and according to contract.
• Solves issues in a patient and understanding manner while ensuring the customer is treated with the utmost respect and given the highest quality of workmanship.
• Ensures Installers are performing their job in a safe manner and that OSHA regulations are being followed.
• Directs and facilitates best practices to ensure safety standards are being met by conducting inspections.
• Ability to direct and train Installers effectively to ensure the guidelines and requirements are being met per regulatory agencies.
• Ensures the Installer has the training needed to install the product safely and efficiently.

Skills

Installed sales experience

Problem solving

Organizational skills

Communication skills

Customer service

Valid driver’s license

Job description

Carter Lumber is seeking an Installed Sales Manager to oversee installation services, repairs and remodeling work performed by installers, both employees and subcontractors, and to manage installation schedules. Knowledge of building materials, local building codes and proper installation techniques will be vital, along with a strong commitment to customer service.

The role requires coordinating field personnel, ensuring paperwork and safety compliance, and collaborating with the Installed