Installation Technician - Sanford ME

VIP Tires & Service; Sanford (ME); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking an Installation Technician to join their dynamic team in Sanford. This role focuses on delivering exceptional automotive services, ensuring customer satisfaction through effective communication and teamwork. The technician will be responsible for various tasks, including tire services, oil changes, and vehicle inspections, all while adhering to safety protocols. The company values a culture of continuous improvement, making this an exciting opportunity for individuals passionate about automotive service and customer care. If you're ready to contribute to a team that prioritizes quality and safety, this position is for you.

Qualifications

• Minimum one year experience in automotive service or related education.
• Knowledge of automotive service procedures and effective communication skills.

Responsibilities

• Provide automotive repair and maintenance services including Tire Services and Oil Changes.
• Maintain a clean and safe work environment and comply with safety regulations.

Skills

Automotive service procedures knowledge

Effective communication skills

Basic problem diagnosis

Education

High school diploma or equivalent

ASE certifications (G1, A4, A5)

State Inspection License

Job description

Join to apply for the Installation Technician - Sanford ME role at VIP Tires & Service

1285 Main St, Sanford, ME 04073, USA

Req #426

Friday, March 21, 2025

Title: Installation Technician

Reporting to: Service Manager

Employment classification: Non-exempt / hourly

General Summary

The Installation Technician (I.T.) lives VIP’s mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning and living the VIP culture and following VIP processes to ensure that customers get a different & better experience. An I.T. must work effectively and safely to ensure good communication, teamwork, and operation in serving customers. The I.T. is responsible for effective repair and replacement of automotive tires, parts, fluids, and accessories, ensuring these services are done right the first time. The I.T. is expected to comply with safety, loss prevention, customer service programs, policies, procedures, and regulations.

Duties & Responsibilities

• Prioritize workplace safety, follow all safety policies, complete safety training, and report unsafe conditions.
• Provide automotive repair and maintenance services including Tire Services, Oil Changes, Under hood Services, Multi-point Vehicle Inspections, Wheel Alignments, and Preventive Maintenance.
• Ensure a valid Service Work Order is initiated and displayed during service.
• Complete MPI and actively support the 5-for-5 Customer Engagement Process.
• Complete service documentation and return to the Service Desk.
• Obtain parts from the Desk Team and return unused parts after service.
• Handle cores, batteries, and used tires appropriately.
• Maintain a minimum productivity of 50% over any 16-week period.
• Follow VIP’s quality service policies and complete required training and certifications.
• Participate in team meetings and safety programs.
• Perform vehicle road tests post-service for safety.
• Maintain a clean and safe work environment and comply with safety and environmental regulations.

Performance Measurement

• Maintain minimum 50% productivity (Billed Hours / Worked Hours).
• Ensure minimal rework and returns.

Work Week

• Standard 5-day, 40-hour workweek.
• Arrive on time and work all scheduled hours.

Required Qualifications

• Knowledge of automotive service procedures and ability to diagnose basic problems.
• Effective communication skills.
• Minimum of one year experience in automotive service or related education.
• Valid driver’s license.
• ASE certifications (G1, A4, A5) recommended; State Inspection License preferred.

Work Environment & Physical Demands

Indoor service department with exposure to weather, chemicals, noise, and mechanical equipment. Physical activities include standing, reaching, walking, climbing, kneeling, crawling, and lifting up to 21 lbs or more.