Installation Technician - Sanford ME

VIP Tires & Service; Sanford, Morro Bay (NC, ME, CA); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking an Installation Technician to join their team. In this role, you'll be pivotal in delivering top-notch automotive repair and maintenance services, ensuring customer satisfaction through effective communication and teamwork. You'll be responsible for a variety of tasks, including tire services, oil changes, and multi-point vehicle inspections, all while adhering to safety protocols and quality standards. This position offers the chance to grow within a supportive environment where your contributions directly impact customer experiences. If you're passionate about cars and committed to excellence, this opportunity is for you!

Qualifications

• Knowledge of automotive repair and maintenance services.
• Ability to comply with safety and quality standards.

Responsibilities

• Provide tire services, oil changes, and vehicle inspections.
• Ensure safety policies are followed and maintain productivity.

Skills

Automotive Repair

Customer Service

Safety Compliance

Teamwork

Education

High School Diploma or equivalent

Tools

Automotive Tools

Job description

1285 Main St, Sanford, ME 04073, USA Req #426

Friday, March 21, 2025

REPORTING TO: Service Manager

EMPLOYMENT CLASSIFICATION: Non-exempt / hourly

GENERAL SUMMARY:

The Installation Technician (I.T.) lives VIP’s mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning and living the VIP culture and following VIP processes to ensure that customers get a different & better experience. An I.T. must work effectively and safely to ensure good communication, teamwork, and operation in serving customers. The I.T. is responsible for effective repair and replacement of automotive tires, parts, fluids, and accessories and ensuring these services are done right the first time. An I.T. is expected to comply with company safety, loss prevention, and customer service programs as well as established policies and procedures and municipal, state, and federal regulations.

DUTIES & RESPONSIBILITIES:

1. Makes sure that workplace safety is Priority #1. Follows all safety policies, completes all safety-related training, locks out any unsafe equipment, and reports any unsafe conditions or actions to a member of Management.
2. Provides automotive repair and maintenance services for customers, including but not limited to: Tire Services, Oil Changes, Under hood Services (Batteries, Filters, Bulbs, Wipers, etc.), Multi-point Vehicle Inspections (MPIs), Wheel Alignments and Preventive Maintenance Services.
3. Ensures a valid Service Work Order is initiated prior to initiating service on a vehicle and ensures it is visibly displayed with the vehicle while it is being serviced.
4. Ensures an MPI is completed prior to initiating service on every vehicle and actively supports and participates in the 5-for-5 Customer Engagement Process.
5. Ensures the Service Work Order and any required printouts are completed and returned to the Service Desk with the vehicle keys upon completion of service.
6. Obtains needed parts only from a member of the Desk Team (Service Manager, Assistant Manager, Service Writer, or Tech/Advisor) and returns all unused parts to the Desk Team after completion of service.
7. Returns cores, batteries and used tires to designated security areas for appropriate handling.
8. Maintains a minimum average productivity of 50% during any consecutive sixteen-week period.
9. Follows VIP’s quality service policies to ensure work is performed in accordance with VIP quality standards.
10. Completes all required training and certification for the position.
11. Quality, Safety & Housekeeping Responsibilities
12. Additional Responsibilities (Performs other functions as required.)
13. Facility and Equipment Maintenance
14. Procedural Compliance

PERFORMANCE MEASUREMENT:

· Maintain minimum 50% Productivity, measured as Billed Hours / Worked Hours

· Minimal come backs, ensuring work is completed properly the first time

STANDARD MANAGEMENT WORK WEEK:

· SCHEDULE: The standard expectation is 5-day work and 40 hours per week.

· ATTENDANCE: Arrive prior to each work shift, be ready to perform duties upon shift start time, and work all scheduled hours as directed by management team

REQUIRED QUALIFICATIONS:

1. Knowledge, Skills, and Abilities
2. Minimum Educational and/or Experience Level
3. Certificates, Licenses, and/or Registrations

The work environment characteristics described here are representative of those associate encounters while performing the essential functions of the Installation Technician job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Job duties are performed within an indoor service department (generally 800 to 2500 sq. ft.), which opens to the outdoors via overhead doors. While performing the duties of this job, the associate is exposed to varying weather, climate and temperature conditions, mechanical equipment, automotive and industrial cleaning chemicals, and noise levels that may reach 110 decibels depending upon type of service being performed. Protective eyewear must be worn in the service area at all times.

Physical Demands