Installation Technician III (Onsite)

Byrne Dairy; Town of Ithaca (NY); On-site; USD 38,600 - 44,854; Full time

Benefits offered by this job

Health care options

Retirement contributions

Wellness programs

Employee discounts

Tuition benefits

Vacation & holidays

Job summary

Cornell Information Technologies is seeking an experienced IT Field Services Technician III to deploy and support networking and telecommunications infrastructure across Cornell's campus. This role requires independent installation, troubleshooting of moderately complex issues, provisioning network equipment, and serving as a technical resource for peers and customers.

Work is performed daily at multiple campus locations, including indoor and outdoor sites, with required safety training and NYS

Qualifications

• Associate degree and 2–4 years of relevant experience, or equivalent combination of education and experience.
• Experience installing and supporting wired, wireless, and voice network equipment.
• Experience working with copper and fiber-optic infrastructure, including splicing and termination.
• Working knowledge of networking, telecommunications, and structured cabling standards.
• Ability to implement engineering designs and technical specifications independently.
• Must possess and maintain a valid NYS Driver’s License.

Responsibilities

• Receive, prioritize, and complete service orders for network and telecommunications installations, repairs, moves, adds, and changes.
• Independently prepare, configure, install, and provision switches, wireless access points, phones, emergency communications devices, and UPS systems.
• Troubleshoot wired, wireless, and voice network issues and partner with engineering teams on resolution of more complex problems.
• Pull, terminate, splice, test, and certify copper and fiber-optic cabling infrastructure.
• Deploy network infrastructure supporting construction projects, building renovations, network modernization efforts, and equipment refresh initiatives.
• Coordinate directly with customers, local IT support teams, contractors, and technical staff.
• Maintain accurate network documentation and cable management records.
• Assist in onboarding and training newer technicians.
• Recommend process improvements and share technical expertise with the team.

Skills

Networking

Cable termination

Troubleshooting

Documentation

On-call support

Team collaboration

Education

Associate degree

Job description

The Opportunity

Cornell Information Technologies is seeking an experienced IT Field Services Technician III to support and deploy networking and telecommunications infrastructure across Cornell's campus.

This role is designed for a skilled network infrastructure professional who can independently execute installations, troubleshoot moderately complex issues, provision network equipment, and serve as a technical resource for peers and customers.

Work is performed daily at multiple campus locations – both indoor and outdoor worksites – including construction areas, confined spaces, mechanical rooms, maintenance holes, and rooftops. Appropriate safety training must be completed and keptcurrent and safety gear must be worn as required.

Must possess and maintain a valid NYS Driver’s License. Out-of-state employees must obtain and show proof of a NYS license within 30 days of starting employment

Following a comprehensive three-month onboarding and training period, this position participates in a rotating 24/7 on-call schedule throughout the year.

About the Department

Cornell Information Technologies (CIT) Enterprise Network Services organization provides cutting-edge technology services and solutions that enable the Cornell community to achieve its academic, research, and administrative goals. Our highly skilled and experienced team is committed to delivering technology solutions that are both standards-based and process-oriented, as well as agile and adaptive. We understand the importance of adhering to best practices and industry standards to ensure our services' reliability, security, and scalability.

What you will do

• Receive, prioritize, and complete service orders for network and telecommunications installations, repairs, moves, adds, and changes.
• Independently prepare, configure, install, and provision switches, wireless access points, phones, emergency communications devices, and UPS systems.
• Troubleshoot wired, wireless, and voice network issues and partner with engineering teams on resolution of more complex problems.
• Pull, terminate, splice, test, and certify copper and fiber-optic cabling infrastructure.
• Deploy network infrastructure supporting construction projects, building renovations, network modernization efforts, and equipment refresh initiatives.
• Coordinate directly with customers, local IT support teams, contractors, and technical staff.
• Maintain accurate network documentation and cable management records.
• Assist in onboarding and training newer technicians.
• Recommend process improvements and share technical expertise with the team.

What We Need

• Associate degree and 2–4 years of relevant experience, or equivalent combination of education and experience.
• Experience installing and supporting wired, wireless, and voice network equipment.
• Experience working with copper and fiber-optic infrastructure, including splicing and termination.
• Working knowledge of networking, telecommunications, and structured cabling standards.
• Ability to implement engineering designs and technical specifications independently.
• Working knowledge of industry standards such as TIA/EIA 568-B, single-mode fiber optic cabling
• Ability to read and comprehend engineering documents and then implement designs to specification in the field
• Strong troubleshooting, communication, and customer service skills.
• Ability to manage multiple priorities with minimal supervision.
• Ability to obtain and convey technical information to people of varying levels of knowledge and responsibility essential
• Must possess and maintain a valid NYS Driver’s License. Out-of-state employees must obtain and show proof of a NYS license within 30 days of starting employment
• Ability to cultivate and develop inclusive working relationships with students, faculty, staff, and community members.

If you have all those things, great! We have a few more things that we would prefer you to have, but it’s ok if you don’t.

Preferred Qualifications

• Experience working in Higher Education / R1 Research Universities
• Experience with Aruba Networks wireless and wired switching platforms
• Familiarity with Pinnacle / PCR360 or similar cable management systems
• Familiarity with Team Dynamix, or similar ticket-tracking systems

Rewards and Benefits

• Cornell receives national recognition as an award-winning workplace for our health, wellbeing, and sustainability.
• Our benefits programs include comprehensive health care options, generous retirement contributions, access to wellness programs, and employee discounts with local and national retail brands. We invite you to follow this link to get more information about our benefits: Understand Your Benefits | Working at Cornell
• Our leave provisions include health and personal leave, three weeks of vacation and 13 holidays: Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the day after, and an end of the year winter break from December 25-January 1. To offer greater flexibility for observing faiths and traditions we also offer two additional floating holidays. Learn more about our generous leave provisions: Holiday and Accrued Time Off | Working at Cornell
• Cornell's impressive educational benefits include tuition-free Extramural Study and Employee Degree Program, tuition aid for external education, and Cornell Children's Tuition Assistance Program. Learn more about our extensive educational benefits: Education Benefits | Working at Cornell
• Follow this link to learn more about the Total Rewards of Working at Cornell: Total Rewards | Working at Cornell

Visa sponsorship is not available for this position.

University Job Title: Network Tech III

Job Family: Information Technology

Level: D

Pay Rate Type: Hourly

Pay Range: $28.02 - $32.56

Remote Option Availability: Onsite

Company: Endowed

Cornell welcomes students, faculty, and staff with diverse backgrounds from across the globe to pursue world-class education and career opportunities, to further the founding principle of “... any person ... any study.” No person shall be denied employment on the basis of any legally protected status or subjected to prohibited discrimination involving, but not limited to, such factors as race, ethnic or national origin, citizenship and immigration status, color, sex, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual’s genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law.

Cornell University embraces diversity in its workforce and seeks job candidates who will contribute to a climate that supports students, faculty, and staff of all identities and backgrounds. We hire based on merit, and encourage people from historically underrepresented and/or marginalized identities to apply. Consistent with federal law, Cornell engages in affirmative action in employment for qualified protected veterans as defined in the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRAA) and qualified individuals with disabilities under Section 503 of the Rehabilitation Act. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.