Field Service Technician

Raptor Technologies; United States; On-site; USD 30,307 - 46,838; Full time

Benefits offered by this job

Remote-first philosophy

Flexible paid time off

11 Paid holidays per year

Workplace flexibility

Affordable health coverage (medical, 0

Company paid life insurance, STD, and

Pet insurance

Job summary

Raptor Technologies is hiring an Installation Technician to install and verify Bluetooth beacon and gateway systems at customer sites nationwide. The role is a temporary, full-time assignment spanning mid-August to mid-December, with 100% travel and emphasis on accurate documentation and onsite support.

The ideal candidate will have hands-on hardware experience, strong problem-solving, and professional communication skills to ensure safe, compliant deployments across diverse environments.

Qualifications

• Willingness to travel 100% and work at customer sites.
• Comfort with iPads, mobile apps, and digital workflows.
• Hands-on hardware installation and field service experience preferred.
• Strong communication, time management and problem-solving skills.

Responsibilities

• Travel to customer locations across regions; 100% travel.
• Install indoor Bluetooth beacons and outdoor hardware per specs.
• Use mobile devices to plan installations, register beacons/gateways, and document workflows.
• Install mounting hardware and manage ladders and safety procedures.
• Troubleshoot basic hardware issues and verify beacon/gateway functionality.
• Communicate project progress and issues with customers and internal teams.
• Test and validate hardware/software to ensure installation standards are met.
• Complete documentation and ensure safe, efficient deployments.

Skills

Travel 100%

iPad / mobile apps

Hardware installation

Field service

Customer service

Troubleshooting

IoT devices

Job description

About Us!

Raptor was founded in 2002 with the mission to protect every child, every school, every day. Today, Raptor is a school safety partner for 60,000 schools in 55 countries, providing SaaS and mobile technology as well as comprehensive training and consultation solutions across the entire school safety life cycle, ranging from crisis prevention and preparation to emergency response and recovery. Raptor’s globally integrated product portfolio supports a school’s foundation of safety and wellbeing, including Emergency Management, Campus Movement, Student Wellbeing and Safety Training and Compliance.

About the Role

The Installation Technician is a hands-on, customer-facing role responsible for the installation, configuration, and verification of Raptor Technologies’ Bluetooth beacon and gateway solutions at customer sites across the country. This position is 100% travel and plays a critical part in ensuring successful deployment of our safety technology by delivering high-quality installations, accurate documentation, and dependable technical support onsite. This is a temporary, full-time assignment anticipated to last from mid-August through mid-December, supporting a high volume of customer installations during the peak implementation season. The Installation Technician is responsible for installing, configuring, testing, and validating hardware and software solutions while ensuring each deployment is completed safely, efficiently, and to company standards.

Responsibilities

• Travel 100% of the time to customer locations across assigned regions (air and/or road travel required).
• Install indoor Bluetooth beacons using 3M adhesive and follow precise placement specifications to ensure optimal performance.
• Use an iPad or mobile device to plan installation layouts, register beacons and gateways, and complete digital workflows/documentation.
• Install outdoor beacons and related hardware, including mounting equipment in varying environmental conditions.
• Safely work on ladders and handle installation tools, ensuring compliance with safety procedures and site requirements.
• Troubleshoot basic hardware issues and verify beacon and gateway functionality after installation.
• Communicate effectively with customers, onsite contacts, and internal teams regarding project progress and any issues encountered.
• Test, validate, and verify installed hardware, software, and system functionality to ensure optimal performance, reliability, and compliance with installation standards before project completion.

Qualifications

• Ability and willingness to travel 100%, including occasional short-notice trips.
• Comfortable using technology such as iPads, mobile apps, and digital documentation tools.
• Experience with hardware installation, field service work, low-voltage wiring, or similar hands-on technical roles (preferred but not required).
• Ability to perform the physical demands of the position, including climbing ladders, lifting and carrying installation equipment, standing and walking for extended periods (up to 9 hours per day), traversing large school campuses, and working in a variety of indoor and outdoor environments, including warm weather conditions. Strong attention to detail, time management, and problem-solving skills.
• Professional communication and customer service abilities.
• 1+ years of software, hardware, and networking troubleshooting experience.
• 1+ years of experience in a customer-centric role.
• Experience with IoT devices or systems design is a plus.
• Experience working in highly regulated environments (e.g., schools, healthcare, government).
• Ability to follow detailed written installation instructions or diagrams.
• Ability to work independently with minimal supervision.

What's in it for you?

• You join the gold standard in school safety software.
• You will join a company where innovation and customer collaboration are part of what drives new product development to help keep kids safe.
• You will work with diverse teams made up of some of the best minds in the industry.
• You will get exposure to strong mentorship and leadership that have supported a long history of career advancement opportunities for our employees.
• You will have access to a robust benefits package that includes:
• Remote-first philosophy
• Flexible paid time off
• 11 Paid holidays per year
• Workplace flexibility
• Affordable health coverage (medical, dental, vision), paid 100% for employee only medical
• Company paid life insurance, STD, and LTD
• Pet insurance

Due to the high volume of applications we receive, we are unable to personally respond to every applicant or provide individual feedback. Candidates selected to move forward will be contacted directly by our team. We appreciate your interest in Raptor Technologies.

Raptor Technologies is an Equal Opportunity Employer, providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, compensation, training, promotion, transfer, leaves of absence, and termination.