Field Service & Systems Technician

Birdseye Solutions Inc; Dallas (TX); On-site; USD 52,000 - 76,000; Full time

Job summary

Birdseye Solutions Inc in the Dallas–Fort Worth area seeks a Field Service & Systems Technician to manage deployments, provide on-site troubleshooting, and support shop staging. The role balances field service with hardware programming and warehouse operations.

You will install CCTV systems, configure IP devices, perform diagnostics, and collaborate with project teams. Travel may be occasional; you’ll work with safety standards and document service activities, ensuring fast, reliable service for

Qualifications

• 2+ years of hands-on experience in low-voltage systems, CCTV, networking, or field service operations.

Responsibilities

• On-site maintenance, diagnostic troubleshooting, and repairs for CCTV systems, mobile units, power hardware, and network infrastructure.
• Act as primary technical contact during service calls, communicating clearly with clients to ensure high satisfaction and minimal downtime.
• Assist with system installations, hardware swaps, and field retrofits following safety and workmanship standards.
• Resolve intermediate technical issues independently and escalate with Project Managers or Senior Technicians on complex problems.

Skills

Low-voltage systems

CCTV

Networking

Field service operations

Verbal and written communication

Driver's license (travel)

Tools

Hand tools

Multimeters

Cable termination

Job description

COMPANY OVERVIEW:

Birdseye’s mission is to help make the world a safer place! We are the leader in AI-driven Remote Facility Supervision solutions for the Trucking and Logistics Industry. Our Maximum Telepresence Approach™ delivers cutting-edge, data-driven security and operational insights that create a safer working environment for millions of people every year.

We provide end-to-end, cutting-edge hardware and AI-driven solutions, redefining security beyond traditional gatehouses. By empowering our professionally trained monitoring agents, we achieve 99.99% reporting accuracy in mission-critical security, safety, and operational support -24/7/365- for some of the world’s largest logistics facilities, as well as small and medium-sized businesses.

If you're ambitious, thrive in a fast-paced environment, and align with our ICARE values, Birdseye will be the perfect fit for you. If you’re wondering what the world will look like in 10 years - join our Team!

Job Description:

The Field Service & Systems Technician plays a key dual-role in managing technical deployments and post-installation support. This position bridges the gap between hands-on customer service in the field and technical staging in the shop. While focused primarily on local support, this role balances field service, on-site troubleshooting, and direct customer care with in-house systems building, hardware staging, firmware/software programming, and supporting warehouse/inventory operations during ramp-ups or team coverage. Occasional travel outside the local area may be required based on project and operational needs.

Location: DFW Area. Farmer's Branch

Job Requirements:

1. Field Service & Customer Support

• Service & Troubleshooting: Perform on-site maintenance, diagnostic troubleshooting, and repairs for CCTV systems, mobile units, power hardware, and network infrastructure.
• Customer Care: Act as a primary technical point of contact during service calls, communicating clearly with clients to ensure high satisfaction and minimal downtime.
• On-Site Installations & Upgrades: Assist with system installations, hardware swaps, and field retrofits according to company safety and workmanship standards.
• Escalation & Support: Resolve intermediate technical issues independently and collaborate with Project Managers or Senior Technicians on complex escalations.
• Documentation: Complete detailed service tickets, document site conditions, and log all equipment changes in real-time.
• On-Call & Travel: Participate in the Service On-Call rotation as assigned (with support and training provided) and travel occasionally for out-of-town service or deployment needs.

2. In-House Staging, Building & Programming

• System Assembly & Buildout: Assemble custom panels, mount hardware components, and construct Birdseye preassembled & rapid deployment solutions per technical schematics.
• Equipment Programming: Load software, flash firmware, configure IP addresses, and program CCTV/networking devices prior to field deployment.
• Bench Testing & QA: Run pre-deployment diagnostic checks and quality assurance testing to verify system integrity before equipment leaves the shop.
• Technical Preparation: Review job requirements with Project Managers to pre-stage tools, programmed hardware, and cabling packages for upcoming installations.

3. Warehouse, Inventory & Operational Support

• Warehouse Organization: Assist with warehouse operations, receiving, shelf organization, and keeping workbench/lab areas safe and clean.
• Inventory Control: Help maintain stock accuracy by tracking hardware usage, logging serial numbers, and reporting low-stock items.
• RMA Processing: Coordinate CCTV equipment returns, including initial testing, defect labeling, tracking, and shipping logistics.
• Fleet & Equipment Maintenance: Assist with basic maintenance, staging, and upkeep of company service vehicles, mobile surveillance units, and field tools.
• Ramp-Up Support: Provide flexible operational coverage in the warehouse or office during team absences or high-volume peak periods.

Development & Growth Expectations

• Technical Advancement: Continuously expand knowledge in CCTV, IP networking, power systems (solar/battery), and advanced troubleshooting protocols.
• Process Efficiency: Identify and suggest small process improvements in staging workflows or field procedures to boost overall team productivity.
• Teamwork & Mentorship: Collaborate effectively across departments and support peer technicians as operational needs evolve.
• Feedback & Learning: Proactively participate in technical training opportunities and apply feedback from leadership.

Qualifications and Skills:

• Experience: 2+ years of hands-on experience in low-voltage systems, CCTV, networking, or field service operations.
• Technical Aptitude: Understanding of basic IP networking (subnets, IP addressing, routers/switches), power systems, and physical hardware assembly.
• Mechanical & Tool Skills: Proficient with basic hand/power tools, multi-meters, and cable termination techniques.
• Soft Skills: Excellent verbal and written communication skills with a strong, customer-first service mindset.
• Physical & Travel Requirements: Valid driver’s license with a clean driving record. Willingness and ability to travel occasionally as needed. Ability to lift up to 50 lbs, work on ladders/lifts, and work outdoors when required.

This role will require the candidate to complete background checks (includes but not limited to: references, educational verification, criminal check, credit check - where applicable). Certain roles may also require testing.

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