Installation Technician

Raptor Technologies; Houston (TX); Remote; USD 55,000 - 85,000; Full time

Benefits offered by this job

Flexible paid time off

Paid parental leave

Affordable health coverage

401(k) employer contribution

Company paid life insurance

Job summary

A leading school safety software provider is seeking an Installation Technician to travel extensively and install safety technology across customer sites. This role requires excellent problem solving, customer communication, and technical skills. Candidates should be comfortable with mobility and have prior experience in customer service or technical installation roles. The position offers a comprehensive benefits package and strong opportunities for mentorship and career advancement.

Qualifications

• Ability and willingness to travel 100%, including occasional short-notice trips.
• Comfortable using technology such as iPads, mobile apps, and digital documentation tools.
• Experience with hardware installation, field service work, low-voltage wiring, or similar hands-on technical roles.
• Ability to lift up to 30 lbs and climb ladders.
• 1+ years of software, hardware, and networking troubleshooting experience.
• Experience working in highly regulated environments.
• 1+ years of software, hardware, and networking troubleshooting experience.
• 1+ years of experience in a customer‑centric role.
• Experience with IoT devices or systems design is a plus.
• Experience working in highly regulated environments (e.g., schools, healthcare, government).
• Ability to follow detailed written installation instructions or diagrams.
• Ability to work independently with minimal supervision.

Responsibilities

• Travel 100% to customer locations across assigned regions.
• Install indoor and outdoor Bluetooth beacons and related hardware.
• Use a mobile device for planning installation layouts and documentation.
• Troubleshoot hardware issues and verify functionality post-installation.
• Communicate effectively with customers and internal teams.
• Troubleshoot basic hardware issues and verify beacon and gateway functionality after installation.
• Communicate effectively with customers, onsite contacts, and internal teams regarding project progress and any issues encountered.
• On non‑travel days, the employee is expected to work on beacon placement and planning remotely. This involves mapping the beacon placement, labeling beacons, and updating map links and beacon counts in the project plan.

Skills

Strong attention to detail

Time management

Problem-solving skills

Professional communication

Customer service abilities

Ability to work independently

Troubleshooting

Independent worker

IoT experience

Regulated environments

Tools

Mobile documentation apps

Job description

About Us!

Founded in 2002, Raptor has partnered with more than 60,000 schools in 55 different countries, including 5,300+ K‑12 U.S. school districts, to provide integrated visitor, volunteer, attendance, dismissal, emergency management, and safeguarding software and services covering the complete spectrum of school and student safety.
We are passionate about our mission to protect every child, every school, every day!

About the Role

The Installation Technician is a hands‑on, customer‑facing role responsible for the installation, configuration, and verification of Raptor Technologies’ Bluetooth beacon and gateway solutions at customer sites across the country. This position is 100% travel and plays a critical part in ensuring successful deployment of our safety technology by delivering high‑quality installations, accurate documentation, and dependable technical support onsite. We are looking for individuals who live in the East Coast of the United States.

Responsibilities

• Travel 100% of the time to customer locations across assigned regions (air and/or road travel required).
• Install indoor Bluetooth beacons using 3M adhesive and follow precise placement specifications to ensure optimal performance.
• Use an iPad or mobile device to plan installation layouts, register beacons and gateways, and complete digital workflows/documentation.
• Install outdoor beacons and related hardware, including mounting equipment in varying environmental conditions.
• Safely work on ladders and handle installation tools, ensuring compliance with safety procedures and site requirements.
• Troubleshoot basic hardware issues and verify beacon and gateway functionality after installation.
• Communicate effectively with customers, onsite contacts, and internal teams regarding project progress and any issues encountered.
• On non‑travel days, the employee is expected to work on beacon placement and planning remotely. This involves mapping the beacon placement, labeling beacons, and updating map links and beacon counts in the project plan.

Qualifications

• Ability and willingness to travel 100%, including occasional short‑notice trips.
• Comfortable using technology such as iPads, mobile apps, and digital documentation tools.
• Experience with hardware installation, field service work, low‑voltage wiring, or similar hands‑on technical roles (preferred but not required).
• Ability to lift up to 30 lbs, climb ladders, and perform physical tasks in various building or outdoor conditions.
• Strong attention to detail, time management, and problem‑solving skills.
• Professional communication and customer service abilities.
• 1+ years of software, hardware, and networking troubleshooting experience.
• 1+ years of experience in a customer‑centric role.
• Experience with IoT devices or systems design is a plus.
• Experience working in highly regulated environments (e.g., schools, healthcare, government).
• Ability to follow detailed written installation instructions or diagrams.
• Ability to work independently with minimal supervision.

What’s in it for you?

• You join the gold standard in school safety software.
• You will join a company where innovation and customer collaboration are part of what drives new product development to help keep kids safe.
• You will work with diverse teams made up of some of the best minds in the industry.
• You will get exposure to strong mentorship and leadership that have supported a long history of career advancement opportunities for our employees.
• You will have access to a robust benefits package that includes:
  • Remote‑first philosophy
  • Flexible paid time off
  • Paid parental leave
  • 11 paid holidays per year
  • Workplace flexibility
  • Affordable health coverage (medical, dental, vision), paid 100% for employee only medical
  • 401(k) employer contribution to help you plan for the future
  • Company paid life insurance, STD, and LTD
  • Pet insurance

If you are a resident of California, Colorado, New Jersey, New York or Washington, please reach out to [e-mail] for a reasonable estimate of annual base compensation and any eligible incentive compensation. The actual compensation offered to successful candidates for roles may be higher or lower, based on non‑discriminatory criteria including, but not limited to, relevant professional experience, geographic location, knowledge, skills, and abilities. This range will be reviewed on a regular basis.

Raptor Technologies is an Equal Opportunity Employer, providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, compensation, training, promotion, transfer, leaves of absence, and termination.