Installation Technician

ADT; Springfield (VA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Full benefits after 31 days

Casual work environment

Medical insurance

Dental insurance

Vision insurance

401(k) with employer matching

Paid vacation

Tuition reimbursement

Referral bonuses

Career development culture

Job summary

ADT is seeking a Residential Installation Technician to assess customer needs, design and install systems, and educate customers on usage. The role involves hands-on work at homes or businesses, with emphasis on safety and quality service.

You will collaborate with customers and teammates to ensure optimal system performance and customer satisfaction, while upholding ADT’s values and standards.

Qualifications

• Customer-focused and customer-driven mindset.
• Thrive in the face of uncertainty.
• Valid driver’s license.
• High School degree or the equivalent.
• Electronic Trade School training is a plus.

Responsibilities

• Determine the optimal system and equipment with the customer.
• Install and test equipment to ensure proper functionality and signal reception.
• Evaluate information and provide the best possible solution for the location.
• Identify opportunities to improve system usability and functionality.
• Practice safety to safeguard people and property.
• Protect unused materials, ladders, and tools on site.
• Clean up debris and leave site in good condition.
• Support the team and company values in daily work.
• Interact with customers and coworkers in a collaborative, dynamic environment.
• Visit customers at homes or businesses to provide solutions.

Skills

Customer-focused mindset

Uncertainty resilience

Valid driver’s license

High School diploma

Trade school training

Education

High School diploma

Job description

Job Summary

The Residential Installation Technician’s primary functions and responsibilities are to evaluate the customer’s needs, design, install, and educate the customer on the use of their system.

Key Responsibilities

• Work with the customer to determine optimal system and equipment to meet their needs.
• Install and test the operations of all equipment to ensure proper functionality and signal reception required to establish service.
• Evaluate the information provided and work with the customer to provide the best possible solution for their location.
• Identify opportunities to improve the use and functionality of the customer’s system and provide those recommendations.
• Practice safety practices to safeguard against injury and damage to property.
• Assure against loss of unused materials, ladders, and tools on a job site or office location.
• Collect all debris, patch any holes, and clean the site, leaving it as nice or in better condition than when started.
• And any other duties needed to help drive our vision, fulfill our mission and abide by our organization’s values.
• You will work in a dynamic, collaborative environment, working closely with customers and coworkers.
• This role involves providing solutions by visiting customers at their homes or businesses.

Qualifications

• Customer‑focused and customer driven mindset
• Thrive in the face of uncertainty
• Valid driver’s license
• High School degree or the equivalent
• Electronic Trade School training is a plus!

Benefits

• Full benefits on the 1st of the month after 31 days of employment
• Casual, yet energetic and engaging work environments
• Medical, Dental, Vision, 401(k) with employer matching
• Paid vacation time (We all need to recharge)
• Tuition reimbursement, employee referral bonuses
• Culture of coaching, development and career growth opportunities

Los Angeles Applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Philadelphia Applicants: Background checks will be conducted during the employment process. Any information will be reviewed through an individualized assessment in accordance with the Philadelphia Fair Criminal Record Screening Standards Ordinance.