Installation Technician

ADT; Winston-Salem (NC); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Full benefits after 31 days

Casual work environment

Medical, Dental, Vision, 401(k)

Paid vacation time

Tuition reimbursement

Employee referral bonuses

Job summary

ADT is seeking a Residential Installation Technician in Winston-Salem, North Carolina, to evaluate customer needs, design, install, and educate clients on their systems. The role focuses on providing exceptional customer service while installing and testing equipment in client homes.

Ideal candidates will possess a customer-driven mindset and a technical aptitude. The position offers full benefits after 31 days, including medical, dental, vision, and paid vacation. Join a company that emphasizes career growth and a collaborative environment.

Qualifications

• Must possess a valid driver's license.
• Strong customer service skills and technical aptitude required.
• Ability to thrive in dynamic environments.

Responsibilities

• Evaluate customer needs and design an optimal system.
• Install and test equipment for proper functionality.
• Provide recommendations to improve system use.
• Work in customer locations, ensuring safety and cleanliness.

Skills

Customer focused mindset

Technical aptitude

Strong verbal communication

Thrive in uncertainty

Education

High School degree or equivalent

Electronic Trade School training

Job description

The Residential Installation Technician’s primary functions and responsibilities are to evaluate the customer’s needs, design, install, and educate the customer on the use of their system.

Key responsibilities

• Work with the customer to determine optimal system and equipment to meet their needs.
• Install and test the operations of all equipment to ensure proper functionality and signal reception required to establish service.
• Evaluate the information provided and work with the customer to provide the best possible solution for their location.
• Identify opportunities to improve the use and functionality of the customers system and provide those recommendations.
• Pursue safety practices to safeguard against injury and damage to property.
• Assure against loss of unused materials, ladders, and tools on a job site or office location.
• Collect all debris, patch any holes, and clean the site, leaving it as nice or in better condition than when started.
• And any other duties needed to help drive our vision, fulfill our mission and abide by our organization’s values.
• You will work in a dynamic, collaborative environment, working closely with customers and coworkers.
• This role involves providing solutions by visiting customers at their homes or businesses.

Qualifications

• Customer focused and customer driven mindset
• Technical aptitude
• Strong verbal communication
• Thrive in the face of uncertainty
• Valid driver's license
• High School degree or the equivalent
• Electronic Trade School training is a plus!

Benefits

• Full benefits on the 1st of the month after 31 days of employment
• Casual yet energetic and engaging work environments
• Medical, Dental, Vision, 401(k) with employer matching
• Paid vacation time (We all need to recharge)
• Tuition reimbursement, employee referral bonuses
• A culture of coaching, development and career growth opportunities

Los Angeles Applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Philadelphia Applicants: Background checks will be conducted during the employment process. Any information will be reviewed through an individualized assessment in accordance with the Philadelphia Fair Criminal Record Screening Standards Ordinance.