Installation Technician

Raptor-Technologies; Houston (TX); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Remote-first philosophy

11 Paid holidays per year

Workplace flexibility

Affordable health coverage (employee)

401(k) employer contribution

Company paid life insurance, STD, LTD

Job summary

Raptor-Technologies is seeking an Installation Technician to install, configure, and verify Bluetooth beacon and gateway solutions at customer sites nationwide. This 100% travel role ensures successful deployments, accurate documentation, and onsite technical support.

It is a temporary position with an assignment end date of December 31, 2026. Responsibilities include traveling to client sites, performing precise beacon placements, registering devices, and documenting workflows.

Qualifications

• Willingness to travel 100%, including occasional short-notice trips.
• Comfortable using iPads, mobile apps, and digital documentation tools.
• Experience in hardware installation or field service is preferred but not required.
• Ability to lift up to 30 lbs and work on ladders.
• Strong communication and customer service skills.
• 1+ years of software, hardware, and networking troubleshooting experience.
• 1+ years in a customer-facing role.

Responsibilities

• Travel 100% of the time to customer locations across assigned regions.
• Install indoor Bluetooth beacons using 3M adhesive per placement specs.
• Plan installation layouts, register beacons and gateways, and complete digital workflows.
• Install outdoor beacons and related hardware and mounting equipment.
• Safely work on ladders and follow safety procedures on site.
• Troubleshoot basic hardware issues and verify beacon/gateway functionality.
• Communicate project progress and issues with customers and internal teams.
• On non-travel days, work remotely on beacon placement and planning.

Skills

Travel 100%

Customer communication

Problem solving

Attention to detail

Independent work

Tools

iPad/Mobile devices

Digital workflows

Documentation tools

Job description

Raptor was founded in 2002 with the mission to protect every child, every school, every day. Today, Raptor is a school safety partner for 60,000 schools in 55 countries, providing SaaS and mobile technology as well as comprehensive training and consultation solutions across the entire school safety life cycle, ranging from crisis prevention and preparation to emergency response and recovery. Raptor’s globally integrated product portfolio supports a school’s foundation of safety and wellbeing, including Emergency Management, Campus Movement, Student Wellbeing and Safety Training and Compliance.

About the Role

The Installation Technician is a hands on, customer facing role responsible for the installation, configuration, and verification of Raptor Technologies’ Bluetooth beacon and gateway solutions at customer sites across the country. This position is 100% travel and plays a critical part in ensuring successful deployment of our safety technology by delivering high-quality installations, accurate documentation, and dependable technical support onsite. This will be a temporary position that will have an assignment end date of December 31, 2026.

Responsibilities

• Travel 100% of the time to customer locations across assigned regions (air and/or road travel required ).
• Install indoor Bluetooth beacons using 3M adhesive and follow precise placement specifications to ensure optimal performance.
• Use an iPad or mobile device to plan installation layouts, register beacons and gateways, and complete digital workflows/documentation.
• Install outdoor beacons and related hardware, including mounting equipment in varying environmental conditions.
• Safely work on ladders and handle installation tools, ensuring compliance with safety procedures and site requirements.
• Troubleshoot basic hardware issues and verify beacon and gateway functionality after installation.
• Communicate effectively with customers, onsite contacts, and internal teams regarding project progress and any issues encountered .
• On Non-Travel days, the employee is expected to work on beacon placement and planning remotely. This entails mapping the beacon placement, labeling beacons and updating map links and beacon counts in the project plan.

Qualifications

• Ability and willingness to travel 100%, including occasional short-notice trips.
• Comfortable using technology such as iPads, mobile apps, and digital documentation tools.
• Experience with hardware installation, field service work, low-voltage wiring, or similar hands-on technical roles (preferred but not required).
• Ability to lift up to 30 lbs, climb ladders, and perform physical tasks in various building or outdoor conditions.
• Strong attention to detail, time management, and problem-solving skills.
• Professional communication and customer service abilities.
• 1+ years of software, hardware, and networking troubleshooting experience.
• 1+ years of experience in a customer-centric role.
• Experience with IoT devices or systems design is a plus.
• Experience working in highly regulated environments (e.g., schools, healthcare, government).
• Ability to follow detailed written installation instructions or diagrams.
• Ability to work independently with minimal supervision.

What's in it for you?

You join the gold standard in school safety software.

You will join a company where innovation and customer collaboration are part of what drives new product development to help keep kids safe.

You will work with diverse teams made up of some of the best minds in the industry.

You will get exposure to strong mentorship and leadership that have supported a long history of career advancement opportunities for our employees.

You will have access to a robust benefits package that includes:

• Remote-first philosophy
• 11 Paid holidays per year
• Workplace flexibility
• Affordable health coverage (medical, dental, vision), paid 100% for employee only medical
• 401(k) employer contributionto help youplan for the future
• Company paid life insurance, STD, and LTD

Due to the high volume of applications we receive, we are unable to personally respond to every applicant or provide individual feedback. Candidates selected to move forward will be contacted directly by our team. We appreciate your interest in Raptor Technologies.

If you are a resident of California, Colorado, New Jersey, New York or Washington, please reach out to [e-mail] for a reasonable estimate of annual base compensation and any eligible incentive compensation. The actual compensation offered to successful candidates for roles may be higher or lower, based on non-discriminatory criteria including but not limited to relevant professional experience, geographic location, knowledge, skills, and abilities. This range will be reviewed on a regular basis.

Raptor Technologies is an Equal Opportunity Employer, providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, compensation, training, promotion, transfer, leaves of absence, and termination.