Installation & Service Technician

Hm Cragg; Minneapolis (MN); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking an Installation and Service Technician - Level IV to join their dynamic team. This role involves overseeing a variety of installation and maintenance services at customer locations and the corporate facility. With a focus on safety and quality, the technician will perform tasks such as equipment modifications, circuit testing, and team management. The company values growth and offers training, tuition assistance, and development opportunities, along with competitive benefits including stock options, PTO, and comprehensive insurance plans. If you have a strong work ethic and a passion for customer service, this is an excellent opportunity for you.

Benefits

Training and Development Opportunities

Tuition Assistance

Paid Time Off (PTO)

Paid Holidays

Company-Paid Life Insurance

401k Match

Medical Insurance

Dental Insurance

Vision Insurance

Employee Stock Ownership

Qualifications

• Minimum 6 years of experience in installation and service.
• Ability to obtain Class C Commercial Driver's License within 90 days.

Responsibilities

• Perform installation and maintenance services at customer sites.
• Manage job sites and ensure compliance with safety standards.

Skills

Communication Skills

Customer Service Skills

Problem Solving

Safety Compliance

Team Collaboration

Education

High School Diploma

2-Year Electrical Degree

Tools

Basic Tools

Test Equipment

Job description

Installation and Service Technician - Level IV

Position Overview:

The Installation & Service Technician - Level IV is responsible for the overall development and implementation of various installation and maintenance services. The person in this position will provide these services in the field at customer sites as well as in the HM Cragg corporate facility.

Reporting Relationship: The Installation and Service Technician - Level IV reports to the Director of Service.

Responsibilities/Accountabilities:

· Performs additions, removals, and modifications to working equipment and circuits.

· Performs the following work activities without supervision or direction:

• Addition or removal of common systems equipment and hardware.
• Addition or removal of wiring connections on non-working equipment.
• Lead verification and continuity testing.
• Analysis of job specifications, drawings, and documentation.
• Be able to provide work assignments to Skill Level 1 and 2 Installers.
• Be proficient in preparing General, Detailed, and Combined Method of Procedure's (MOP's).
• Be proficient in preparing a Job Information Memorandum (JIM).
• Resolve job specification and/or drawing problems without assistance.
• Mark and correct office record drawings.
• Be able to perform in-process and final quality inspections.
• Circuit modifications.
• Software additions or upgrades.
• Power transition work.
• Addition or removal of batteries.
• Addition or removal of circuits on working power distribution sources.
• Equipment testing and turn-up.

· Has capability of being job site manager.

· Adheres to the installation methods and standards per Telcordia GR-1275-CORE and/or customers' installation standards.

· Demonstrates proper operation of basic tools and test equipment.

· Supplies and organizes trucks with all equipment necessary to perform job functions at various sites.

· Proactively stays up to date on safety training, compliance and knowledge of HAZ MAT and DOT requirements.

· Continually trains and develops to advance to the next levels of Installation and Field Technician.

· Conforms to all safety standards.

· Perform other assignments as assigned.

Requirements:

Skills/Knowledge:

· Must have a minimum of 6 years of experience or equivalent experience as determined by HMC management.

· Ability to take direction, communication and supervision from Service Manager and assigned Project Manager.

· Excellent communication and customer service skills.

· Excellent attendance record.

Personal Attributes:

· Must demonstrate honesty and integrity in work and relationships.

· Demonstrates servant-based principles with internal and external customers.

· Demonstrates innovation/creativity in work.

· Must possess a strong work ethic and takes ownership of both company and client goals/objectives.

· Focused on understanding, meeting and exceeding customer expectations.

· Focused on collaboration and teamwork for the mutual success of the company and its employees.

Posting Qualifications:

· High school diploma or equivalent.

· Minimum of 6 years of industry experience.

· Minimum 2-year Electrical degree or equivalent experience preferred.

· Ability to work at various heights.

· Ability to lift 150 pounds repetitively.

· Ability to obtain Class C Commercial Drivers License with Hazardous Material Endorsement within 90 days of hire.

· Must pass a physical exam, background check and drug test within 90 days of hire.

Travel expectations:

· Required travel to customer sites out of town for overnight and/or extended periods of time.

At HM Cragg, we invest in your growth with training, tuition assistance, and development opportunities, including the potential for advancement within the company. As an employee-owner, you'll receive shares of stock in our company each year that you meet eligibility requirements. You'll enjoy additional benefits such as PTO and paid holidays, company-paid Life and Disability insurance, 401k match, and contributions to Medical, Dental, and Vision Insurance.