Field Service Technician

Sika; Minneapolis (MN); Remote; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Technician to support the concrete admixture sales team. In this role, you will provide essential field service by installing and maintaining dispensing equipment at customer locations, ensuring optimal performance and customer satisfaction. Your responsibilities will include troubleshooting, repairing equipment, and managing inventory while working independently in a flexible environment. This position offers the chance to make a meaningful impact on daily lives through innovative products and services, all while enjoying a supportive company culture that values entrepreneurship and community involvement.

Benefits

Health Insurance

401k with company match

Year-end profit-sharing bonus

Paid time off

Paid holidays

Company vehicle

Cell phone

Tools and necessary equipment

Qualifications

• Experience in maintenance with mechanical and electrical systems.
• Ability to lift 50lbs and perform physical tasks.

Responsibilities

• Travel to customer locations for installation and maintenance of equipment.
• Develop reports for management and assist customers with equipment use.

Skills

Mechanical aptitude

Electrical aptitude

Troubleshooting

Customer service

Inventory management

Time management

Self-motivation

Education

Associate's Degree in mechanical or electrical technology

Tools

Dispensing equipment

Basic electrical tools

Pneumatic tools

Job description

Field Service Technician, Minneapolis, Minnesota, United States, Other, Building Materials

Sika's Concrete Admixture Division is looking for a Field Service Technician to help support business growth.

As a dispenser technician you will provide field service to the concrete admixture sales team in the installation and support of dispensing equipment at customer locations; troubleshoot and repair equipment as necessary. The employee in this position works remotely within established policies and procedures. Sika Corporation will supply a vehicle, cell phone, tools, and necessary equipment to meet the job's needs. On-the-job training is provided by Sika Corporation for this unique industry position. This position will cover the greater Minneapolis area with coverage for Minnesota, northwest Wisconsin, and minor North/South Dakota.

Specific Responsibilities:

• Travel to customer locations to maintain and install dispensing equipment; including electrical, pneumatic, and plumbing components.
• Assemble, install, troubleshoot, service, maintain and repair dispensing equipment as needed. Assist the customer in the use and maintenance of equipment.
• Maintain inventory of equipment and parts; ensure availability of all materials needed to install and maintain dispensing equipment.
• Work closely with sales team and customers to ensure excellent customer satisfaction with product and service and to resolve issues.
• Act as liaison between sales personnel and customers in responding to issues and/or problems.
• Develop and prepare reports to support dispenser and technical service operations; develop and prepare weekly reports for management review of customer contact and service activity.

Preferred Skills

• Maintenance or other experience demonstrating mechanical and electrical aptitude and ability.
• Associate's Degree in mechanical or electrical technology a plus, but not required.
• Must have some working knowledge of basic electrical, pneumatic, and mechanical concepts.
• Must have the physical ability to climb ladders, lift 50lbs frequently, and bend and stretch to perform tasks.
• The ability to work flexible hours to support business and customer demands is required.
• Must be able to maintain and perform repairs on equipment.
• Must be self-motivated, manage time wisely, work independently and demonstrate initiative.
• A valid state motor vehicle operator's license is required with an acceptable driver history.
• Must be comfortable driving long distances.

Competitive Benefits: Health Insurance, 401k with company match, year-end profit-sharing bonus, paid time off, and paid holidays.
Meaningful Work: Sika products enhance our surroundings and the work every employee completes helps positively impact daily lives by making our world stronger, more durable, and more reliable – every day.
Company Culture: Sika centers work culture around entrepreneurship where individuals have the power to make decisions, learn from mistakes, and define their career.

Community Involvement: Sika takes active roles in our community and aims to support volunteer work and charitable endeavors across the United States through rebuilding and giving back.
Sustainability Initiatives: Sika is committed to sustainable development, reducing environmental impacts, and assuming social responsibility. The company supports energy-efficient projects and implements numerous measures aimed to boost economic, social, and ecological sustainability.

Sika Corporation is committed to a work environment that supports, inspires, and respects all individuals that apply. As an equal opportunity employer, Sika will consider all qualified applicants without discrimination on the basis of race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, disability, national or ethnic origin, or other protected characteristics.

About Sika

With over 100 years of experience, Sika is a worldwide innovation and sustainability leader in the development and production of systems and products for commercial and residential construction, as well as the marine, automotive, and renewable energy manufacturing industries. Sika has offices in over 100 countries with over 300 manufacturing facilities and more than 33,500 employees worldwide. With annual sales of 11.5+ billion dollars in 2022, our commitment to quality, innovation, and the environment as well as putting our customer’s needs first, encompasses why Sika is the global leader in our industries.