Installation Coordinator

Empower Home Services; Clovis (CA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health coverage (medical, dental and視)

Paid Holidays off

Sick Leave

Job summary

Empower Solar is seeking an Installation Coordinator to manage installation calendars, answer customer questions, and coordinate between Sales and Operations for a smooth customer journey.

Responsibilities include scheduling, homeowner communications, and post-install follow-up while ensuring timely project progression and access to monitoring. 1+ year in solar or customer service is preferred; a high school diploma is required.

Qualifications

• Minimum of 1 year of experience in the solar and/or customer service industry.
• Excellent written and verbal communication skills.
• The ability to work under pressure and handle challenging situations.
• Confidence, drive, enthusiasm and a sense of responsibility.
• Excellent complex multi-functional project and people management skills.
• Excellent analytical, quantitative, organizational, and prioritization skills.
• Ability to discuss strategic and sensitive issues in a confidential manner.

Responsibilities

• Daily review and scheduling of projects ready for installation.
• Notify homeowners when projects are ready for scheduling and coordinate with Sales/Operations.
• Coordinate between Construction and Operations to ensure install teams have calendar time.
• Provide day-of-installation guidance to homeowners.
• Send scheduling confirmations via text and email.
• Send reminder communications 48 hours before scheduled date.
• Follow up post-installation to update homeowners on project status.
• Notify homeowners when Permission to Operate is received and grant monitoring access.
• Perform other duties as assigned.

Skills

Communication skills

Project management

Analytical skills

Organizational skills

Multitasking

Education

High school diploma or GED

Job description

Description

Empower Solar is a full service, residential solar installer looking for experienced and driven individuals to join our ever-expanding team. We are currently looking for a full-time Installation Coordinator, responsible for scheduling and managing the installation calendar, answering questions and providing support for customers, and coordinating between Sales and Operations to ensure a smooth process for the customer.

Responsibilities and Duties

• Daily review and scheduling of projects ready for installation
• Notify homeowners when their projects come out of permitting and are ready for scheduling
• Work closely with Construction and Operations Managers to ensure all install teams have projects on calendar and adequate time to complete the installation
• Communicate to homeowners on what is needed during day of installation.
• Coordinate with sales representatives as needed for scheduling communications
• Send scheduling confirmations via text and email
• Send reminder emails and texts 48 hours in advance of scheduled date
• Complete post installation follow- up calls and emails so homeowners are aware of current project status
• Notify homeowners when Permission to Operate is received and grant access to monitoring
• Performs other duties as assigned.

Benefits

We offer employees working full-time comprehensive benefits, including health coverage (medical, dental and vision) paid Holidays off, and Sick Leave.

Physical Demands

While performing the duties of this job, the employee is frequently required to stand, walk, use hands to finger, handle or feel and reach with hands and arms. The employee must occasionally lift and or move up to 35 pounds.

Requirements

• Minimum of 1 year of experience in the solar and or customer service industry
• Excellent written and verbal communication skills
• The ability to work under pressure and handle challenging situations
• Confidence, drive, enthusiasm and a sense of responsibility
• Excellent complex multi-functional project and people management skills
• Excellent analytical, quantitative, organizational, and prioritization skills
• Ability to discuss strategic and sensitive issues in a confidential manner
• High school diploma, GED, or equivalent

Preferred Requirements

• Minimum 1-2 years of knowledge in the solar industry
• Minimum 1-2 years of customer service experience