Installation Scheduler & Customer Liaison

Ferguson Enterprises, Inc.; Franklin (MA); On-site; USD 28,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

401(k) match

Life insurance

Employee discounts

Parental leave

Job summary

Ferguson Enterprises, LLC seeks an Installation Coordinator to schedule and coordinate customer installations and manage calendars in Franklin, MA. You will serve as the main liaison between customers and internal teams to ensure on-time delivery and installation success.

Responsibilities include reviewing work orders, coordinating with sales, and handling changes while using Office tools to track progress and maintain records. Strong prioritization and communication are essential.

Qualifications

• Prior installation coordinating experience is strongly preferred.
• Ability to learn appliance products and installation.
• Ability to organize and prioritize work and communicate effectively.
• Ability to develop and maintain positive relationship with both internal and external customers.
• Familiar with Microsoft Office software (Outlook, Word, Excel, PowerPoint, etc.)

Responsibilities

• Proactively develop and maintain relationships with an assigned customer base, including key accounts and ensuring their satisfaction with our products and services
• Collaborate with sales teams to understand the customer requirements
• Review and modify work orders for accuracy of scope, clarity, required dates, customer contact information and product availability
• Contact customer for scheduling of events: pre‑site, delivery and installation
• Update Installation Calendar with pertinent job condition
• Track and record number of installations by product type
• Receive pre‑site notes, exit checklist, change orders, pictures and invoices for storage, and processing customer advocacy; Provide formal and final pricing to customer for services requested; Point of contact for questions, concerns, and/or complaints
• Write credit memos and sales orders as needed for returns and rescheduled appointments

Skills

Installation coordination

Customer relationship

Communication

Organization

Microsoft Outlook

Microsoft Word

Microsoft Excel

PowerPoint

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Ferguson Enterprises, LLC seeks an Installation Coordinator to schedule and coordinate customer installations and manage calendars in Franklin, MA. You will serve as the main liaison between customers and internal teams to ensure on-time delivery and installation success.

Responsibilities include reviewing work orders, coordinating with sales, and handling changes while using Office tools to track progress and maintain records. Strong prioritization and communication are essential.