Installation Sales Manager

Keller Interiors LLC; North Dakota; On-site; USD 65,000 - 95,000; Full time

Job summary

Keller Interiors LLC is seeking an Installation Sales Manager in North Dakota to lead a team of flooring installers and manage daily installation operations. You will hire, schedule, and oversee payroll while performing in-home measurements and guiding customers from measurement to project completion.

The role emphasizes leadership, accurate documentation, and strong customer engagement to drive sales conversion and ensure high installation quality.

Qualifications

• Leadership and communication to lead installers and interact with customers and teams.
• Strong organization and problem-solving to manage competing priorities.
• Customer-focused and proficient with tablets and measurement tools.

Responsibilities

• Lead installers and manage daily installation operations.
• Schedule work, assign installers, and oversee payroll.
• Inspect job sites, address issues, and ensure quality standards.
• Perform in-home measurements using tablets and laser equipment.
• Engage customers, guide product decisions, and manage expectations.
• Prepare in-home quotes and support conversion with Sales Operations.
• Track performance metrics like conversion, measurement accuracy, and customer satisfaction.
• Maintain accurate records and report on activities.

Skills

Leadership and Communication

Organization and Problem Solving

Customer Focus and Technology

Education

High school diploma or GED

Tools

Tablets

Laser measurement equipment

Measurement software

Mobile applications

Job description

Job SummaryThe Installation Sales Manager manages a team of flooring installers and oversees daily installation operations, including hiring installers, scheduling their work, and approving weekly installer payroll. The role also completes in-home measurements and Quote-in-Home activities, combining installer leadership, accurate project documentation, and customer engagement to support quality installations, sales conversion, and a positive customer experience from measurement through project completion.What You’ll Do• Installer Management: Recruit, hire, and onboard installers; provide direction and approve and submit weekly installer payroll.• Installation Operations: Manage scheduling, assign installers, and oversee daily installation operations.• Quality and Customer Satisfaction: Inspect job sites, address concerns promptly, maintain customer relationships, and support compliance and quality standards.• Territory and Administration: Plan routes and appointments, maintain communication and accurate records, complete reporting, and use approved mobile technology and connectivity.• In-Home Measurement: Use company-provided tablets and laser equipment to create accurate digital floor plans; document site conditions, installation requirements, and complete project information.• Customer Engagement: Conduct professional consultations, guide product and project decisions, explain installation expectations, and resolve barriers to purchase or project completion.• Quote-in-Home and Conversion: Prepare in-home quotes through established processes; collaborate with Sales Operations Coordinators and Lowe’s Central Selling to support purchasing decisions and conversion.• Performance: Meet company expectations for conversion, Quote-in-Home execution, measurement accuracy, productivity, customer satisfaction, and installation quality.Skills & Experience• Leadership and Communication: Lead installers, listen effectively, and communicate clearly with customers, partners, and internal teams.• Organization and Problem Solving: Manage competing field and operational priorities, maintain attention to detail, and resolve issues independently.• Customer Focus and Technology: Build customer confidence and use tablets, measurement software, mobile applications, and digital documentation effectively.Qualifications• High school diploma or GED equivalent. Flooring installation, construction, home improvement, sales, or related customer-facing experience preferred.Other Requirements• Must pass a background check and maintain a valid driver’s license and acceptable driving record.Compensation• Salaried position with business mileage, cell phone, and hotspot reimbursement.Travel• Daily local travel to customer homes and job sites; occasional out-of-area travel may be required.