Installation & Repair (INR) Technician

JHB-CUI; Superior (AZ); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive compensation

Paid training

Company-provided vehicle and fuel card

Tools, equipment, uniforms, and work手机

Weekly pay

Medical, dental, and vision insurance

401(k) with company match

Paid holidays

Career advancement opportunities

Job summary

CUI Cable Services in Superior, AZ is hiring Installation & Repair Technicians to join our growing telecom team. This hybrid field role covers fiber drops, same-day installs, and activation of residential internet services.

You will work both outside and inside customer premises, receive hands-on training, and help ensure high-quality service and customer satisfaction. Weekend availability is a regular expectation, with a focus on Sundays.

Qualifications

• Valid driver's license with acceptable driving record.
• Strong customer service and communication skills.
• Mechanical aptitude and willingness to learn fiber installation and troubleshooting.
• Ability to work independently, complete same-day assignments, and document work accurately.
• Comfortable working at heights and using ladders safely.
• Willingness to work in attics, crawl spaces, and other installation environments.
• Availability to work weekends as part of a regular schedule.

Responsibilities

• Run and install fiber service drops from the point of distribution to the customer premises.
• Bury underground fiber drops using approved tools and methods; protect utilities and restore areas.
• Complete same-day drop-and-install assignments from drop placement to activation and verification.
• Route, secure, terminate, and test fiber-optic cabling and connections.
• Install and configure customer equipment including ONTs, routers, and Wi-Fi devices.
• Diagnose and repair service interruptions, damaged drops, and equipment issues.
• Perform exterior and interior work including ladder access and crawl spaces.
• Communicate with customers about arrival times and installation details.
• Verify service activation, workmanship, and customer satisfaction before closing jobs.
• Submit accurate notes, photos, test results, and manage tools/inventory.

Skills

Driver's license

Customer service

Mechanical aptitude

Independent work

Height safety

Attic/crawl space work

Weekend availability

Pre-employment screening

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Superior, AZ, US

3 days ago Requisition ID: 1308

Position Overview

CUI Cable Services is looking for motivated, customer-focused Installation & Repair (INR) Technicians to join our growing telecommunications team. This is a hybrid field position responsible for running and burying fiber service drops, completing same-day drop-and-install assignments, and installing, activating, and troubleshooting residential internet services.

Technicians must be willing and able to perform both outside drop work and inside customer installations, often completing the entire service connection in one visit. Hands‑on training and field experience support continued technical development.

Our technicians are the face of CUI Cable Services. We seek individuals who take ownership of assigned work, communicate clearly, complete accurate documentation, work safely, and provide a positive customer experience.

Weekend availability is a regular expectation of this position. We are currently prioritizing a dependable technician who can consistently work Sundays. A five-day schedule including Sunday may be available, with two other days off coordinated around operational coverage needs.

Key Responsibilities

• Run and install fiber service drops from the distribution point to the customer premises, following company and provider specifications.
• Bury underground fiber drops using approved tools and methods; protect existing utilities and restore disturbed areas.
• Complete same‑day drop‑and‑install assignments, from drop placement through in‑home equipment activation and service verification.
• Route, secure, prepare, terminate, and test fiber‑optic cabling and related connections as trained and authorized.
• Install and configure customer equipment, including ONTs, routers, and supported Wi‑Fi devices.
• Diagnose and repair service interruptions, damaged drops, poor connectivity, and equipment issues using approved testing tools.
• Perform approved exterior and interior work, including ladder access, attics, crawl spaces, and underground drop routes.
• Communicate with customers about arrival times, installation details, equipment operation, and completed work.
• Verify successful service activation, connectivity, workmanship, and customer satisfaction before closing each job.
• Submit accurate same‑day job notes, photographs, test results, and material usage; manage assigned tools and inventory.
• Safely operate company vehicles, drop‑bury tools, and installation equipment in compliance with worksite and utility‑locate requirements.
• Remain responsive to dispatch, supervisors, customers, and team members regarding assignments, delays, and completion status.

Qualifications

Required:

• Valid driver's license with an acceptable driving record.
• Strong customer service and communication skills.
• Mechanical aptitude and willingness to learn fiber installation, underground drop placement, and service troubleshooting.
• Ability to work independently, complete same‑day assignments, and accurately document completed work.
• Comfortable working at heights and using ladders safely.
• Willingness to work in attics, crawl spaces, and other installation environments.
• Availability to work weekends as part of a regular schedule; consistent Sunday availability is strongly preferred for the current opening.
• Ability to pass applicable pre‑employment screening and service provider credentialing requirements.

Preferred:

• Experience in fiber installation and repair (INR), underground drop installation/burial, telecommunications, construction, or similar field work.
• Familiarity with fiber drops, ONTs, routers, fiber testing, and residential service activation.
• Experience with drop‑bury equipment, utility‑locate procedures, fiber testing tools, and job documentation.
• Experience completing same‑day drop‑and‑install work and serving residential customers.

Entry‑Level Candidates Welcome: Candidates with construction, utility, warehouse, automotive, military, or other hands‑on experience are encouraged to apply. Training is available; readiness to perform outdoor drop work and Sunday coverage remains important.

Physical Requirements

• Ability to lift and carry up to 75 pounds, with assistance or equipment when appropriate.
• Ability to safely climb and work from ladders in accordance with training and safety requirements.
• Ability to work at heights when properly trained and authorized.
• Ability to bend, kneel, dig, crouch, crawl, and work in confined spaces.
• Ability to work indoors and outdoors in varying weather conditions, including Arizona heat, following safety procedures.

What CUI Cable Services Offers

• Competitive compensation
• Paid training — no previous telecommunications experience required for entry‑level positions
• Company‑provided vehicle and fuel card
• Company‑provided tools, equipment, uniforms, and work phone
• Weekly pay
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid holidays
• Career advancement opportunities into Senior Technician, Lead Technician, Supervisor, and Operations leadership positions

Start Here. Go Anywhere.

At CUI Cable Services, we're not just filling positions — we're building careers.

Whether you are starting a career or building on existing fiber experience, this hybrid INR position offers opportunities to develop installation, repair, and underground drop skills.

You'll receive hands‑on training, work with experienced professionals, and gain skills that can open doors throughout the telecommunications industry.

CUI Cable Services is an Equal Opportunity Employer. We consider qualified applicants without regard to legally protected characteristics.