Installation Projects Lead

Confidential; Tampa (FL); On-site; USD 40,000 - 60,000; Full time

Job summary

Confidential is seeking a highly organized Operations Coordinator to support day-to-day project execution and field operations. This role serves as the primary contact between customers, field service professionals, vendors, and internal teams.

The ideal candidate manages multiple priorities with urgency and accountability to protect customer commitments. The position requires coordination, leadership, and a blend of customer service and problem-solving skills, plus a strong sense of urgency.

Qualifications

• Experience coordinating employees, schedules, contractors, or field service teams is preferred.
• Proven ability to manage multiple priorities in fast-paced environments.
• Strong follow-through, accountability and attention to detail.

Responsibilities

• Coordinate multiple active customer projects from scheduling through completion, ensuring timelines and commitments are met.
• Review project information, measurements, documentation, and other job details for accuracy before work begins.
• Confirm required customer payments, deposits, financing arrangements, and account documentation are properly processed.
• Coordinate the ordering, tracking, and availability of materials and supplies needed to complete scheduled projects.
• Work with field teams and customers to establish project dates, resolve scheduling conflicts, and adjust when needed.
• Monitor project readiness and identify opportunities to move work forward when materials or labor become available earlier.
• Provide proactive customer outreach, updates, and serve as a reliable point of contact throughout the project lifecycle.
• Respond to customer and field-team concerns, investigate problems, and coordinate timely resolutions.
• Maintain regular communication with contractors and field service personnel to ensure expectations and quality standards.
• Identify bottlenecks and recommend improvements to increase efficiency, reduce errors, and control costs.
• Partner with sales, operations, customer service, vendors, and internal teams to move projects from sale to completion.

Skills

Coordination

Leadership

Customer service

Problem solving

Communication

Organizational skills

Education

High School Diploma or equivalent

Job description

Confidential is seeking a highly organized Operations Coordinator to support day-to-day project execution and field operations. This role serves as the primary contact between customers, field service professionals, vendors, and internal teams.

The ideal candidate manages multiple priorities with urgency and accountability to protect customer commitments. The position requires coordination, leadership, and a blend of customer service and problem-solving skills, plus a strong sense of urgency.