Installation Project Lead - Customer-Focused

Floor Coverings International; Crystal River (FL); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

401K Matching

Bonus based on performance

Company car

Competitive salary

Flexible schedule

Free uniforms

Opportunity for advancement

Paid time off

Training & development

Job summary

Floor Coverings International in Crystal River, FL is seeking an Installation Coordinator to lead daily operations, manage installer relationships, and ensure customers are delighted from start to finish. This role emphasizes customer satisfaction, requires strong leadership, multitasking, attention to detail, and the ability to move projects forward despite challenges.

Base salary $50k-$60k with bonuses; full-time Mon–Fri, some weekends.

Qualifications

• 2+ years of experience in flooring installation and/or production management preferred
• Strong communication skills, both by phone and in person
• Proficient in scheduling, planning, and workflow optimization
• Tech-savvy (Salesforce, Excel, Outlook, or similar tools)

Responsibilities

• Customer Relationship Management: Build and nurture lasting relationships to enhance customer satisfaction and retention.
• Project Communication: Keep customers and installers informed with clear, timely updates on project timelines, start dates, and any immediate needs.
• Team Collaboration: Lead weekly meetings with sales staff to review new sales and ongoing projects.
• Installer Recruitment & Vetting: Proactively source and evaluate installer talent.
• Installer & Vendor Management: Oversee relationships with installers and vendors to ensure consistent quality and dependable partnerships.
• Conflict Resolution & Problem-Solving: Resolve conflicts, negotiate effectively, and troubleshoot challenges that arise during construction to keep projects on track.
• Warehouse & Inventory Management: Organize and oversee product storage for efficient, orderly warehouse operations.
• On-Site Quality Control: Conduct regular job site visits to verify that work meets company standards and customer expectations.
• Product & Cost Management: Oversee product orders, allocation and manage job costs efficiently.
• Documentation: Take before-and-after photos on every project to ensure accountability and quality.
• Customer Satisfaction: Strive for 5-star ratings on every project through exceptional service and strong relationships

Skills

Leadership

Communication

Scheduling

Salesforce

Excel

Outlook

Tools

Salesforce

Excel

Outlook

Job description

Floor Coverings International in Crystal River, FL is seeking an Installation Coordinator to lead daily operations, manage installer relationships, and ensure customers are delighted from start to finish. This role emphasizes customer satisfaction, requires strong leadership, multitasking, attention to detail, and the ability to move projects forward despite challenges.

Base salary $50k-$60k with bonuses; full-time Mon–Fri, some weekends.