Lead Installation Manager: Scheduling & Customer Experience

Rite Rug Co.; Orlando, Northern (FL, KY); Hybrid; USD 45,000 - 55,000; Full time

Job summary

Rite Rug Co. in Orlando, FL is seeking an Installation Manager to oversee day-to-day installation operations, coordinate installers, scheduling, and customer communication. You will review work orders, ensure on-time completion, manage subcontractor relationships and assist with onboarding.

This role requires strong organizational and problem-solving skills and experience in flooring or construction. Salary ranges from $45,000 to $55,000 per year, based on experience.

Qualifications

• High school diploma or equivalent required.
• Experience in flooring, construction, or installation preferred.
• Strong organizational, communication, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to work independently and make decisions.
• Strong customer service skills.
• Comfortable working with subcontractors and field personnel.

Responsibilities

• Manage and coordinate daily work for installation crews.
• Review work orders, drawings, layouts, materials, and installation requirements.
• Communicate daily and next-day schedules with installers and the warehouse.
• Monitor completed and outstanding work and address scheduling issues as they arise.
• Maintain the installation schedule approximately one week in advance.
• Review installer paperwork and pay sheets and resolve discrepancies.
• Assist with onboarding and setup of new subcontractors.
• Maintain strong relationships with installers and subcontractors and assist with recruiting when needed.
• Communicate with homeowners regarding installation timing and questions.
• Work with sales, office, warehouse, and field personnel to resolve issues.
• Address installation and customer issues with urgency and follow through to resolution.
• Perform other duties as assigned.

Skills

Organizational skills

Communication skills

Problem-solving

Customer service

Decision making

Education

HS diploma or equivalent

Job description

Rite Rug Co. in Orlando, FL is seeking an Installation Manager to oversee day-to-day installation operations, coordinate installers, scheduling, and customer communication. You will review work orders, ensure on-time completion, manage subcontractor relationships and assist with onboarding.

This role requires strong organizational and problem-solving skills and experience in flooring or construction. Salary ranges from $45,000 to $55,000 per year, based on experience.