Installation Operations Lead

Empire Today, LLC; Detroit (MI); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Wellness program

Professional development

Incentive program

Lots of perks

Job summary

Empire Today, LLC is seeking an Installation Manager to lead the installation team and own market activities for in-home and B2B flooring projects. You will allocate product, materials, and independent contractors to match project needs while ensuring customers are prepared for installation.

The role emphasizes coordinating with contractors, driving performance, and maintaining quality standards across installations with a focus on profitability and customer satisfaction.

Qualifications

• Associates degree required; Bachelor’s degree preferred or equivalent work experience.
• Valid driver’s license and strong computer skills.
• Bilingual English/Spanish preferred; excellent communication skills.

Responsibilities

• Formulate and execute recruiting strategy with Talent Acquisition to staff installation teams.
• Oversee contractor relationships and coach performance for market success.
• Audit installations to ensure materials, scope and sales match.
• Direct daily loading of project opportunities and use Empire Today systems.
• Review capacity and allocate orders to installers by priority.

Skills

Leadership

Contract management

Negotiation

Problem solving

Communication

Education

Associate degree

Bachelor’s degree preferred

Equivalent work experience

Tools

Microsoft applications

Order management software

Job description

Empire Today, LLC is seeking an Installation Manager to lead the installation team and own market activities for in-home and B2B flooring projects. You will allocate product, materials, and independent contractors to match project needs while ensuring customers are prepared for installation.

The role emphasizes coordinating with contractors, driving performance, and maintaining quality standards across installations with a focus on profitability and customer satisfaction.