Installation Manger

Paycom; Chattanooga (TN); On-site; USD 46,000 - 50,000; Full time

Job summary

Rite Rug in Chattanooga, TN is seeking an Installation Manager to oversee daily installation operations, coordinate installers, manage work orders and schedules, and ensure timely, quality installations with excellent customer communication.

The role requires high school diploma or equivalent and experience in flooring, construction, or related fields, plus strong organization, teamwork, and problem-solving skills.

Qualifications

• Experience in flooring, construction, or related field.
• Strong organizational, communication, and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to work independently and make decisions.
• Strong customer service skills.

Responsibilities

• Coordinate daily work for installation crews.
• Review work orders and installation requirements.
• Communicate schedules with installers and warehouse.
• Maintain installation schedules about one week in advance.
• Review paperwork and resolve discrepancies.
• Onboard and set up new subcontractors.
• Maintain relationships with installers and assist with recruiting.
• Communicate with homeowners about timing and questions.
• Collaborate with sales, office, warehouse, and field staff to move installations forward.
• Address issues with urgency and ensure resolution.

Skills

Organizational skills

Communication skills

Problem-solving

Multitasking

Customer service

Independent work

Education

High school diploma or equivalent

Job description

Job Details: Job Location: Chattanooga - Chattanooga, TN 37408, Salary Range: $46,000.00 - $50,000.00 Salary/year, Rite Rug has been one of the leading flooring distributors for over 90 years! We are looking for an Installation Manager to join our growing team!

$46,000 to $50,000 a year. Salary based on experience.

Position Summary

The Installation Manager is responsible for managing the day-to-day installation operation, including installers, scheduling, job readiness, customer communication, and subcontractor relationships. This position ensures installations are completed efficiently, accurately, and on schedule while providing a positive customer experience.

Key Responsibilities

• Manage and coordinate daily work for installation crews based on their skills, availability, and workload.
• Review work orders, drawings, layouts, materials, and installation requirements with installers before they leave for the day.
• Communicate daily and next-day schedules with installers and the warehouse.
• Monitor completed and outstanding work and address scheduling or installation issues as they arise.
• Maintain the installation schedule approximately one week in advance and adjust it as needed to balance workloads.
• Review installer paperwork and pay sheets and resolve discrepancies in a timely manner.
• Assist with onboarding and setup of new subcontractors.
• Maintain strong working relationships with installers and subcontractors and assist with recruiting when additional installers are needed.
• Communicate with homeowners regarding installation timing, arrival estimates, and installation-related questions.
• Work closely with sales, office, warehouse, and field personnel to resolve issues and keep installations moving.
• Address installation and customer issues with a sense of urgency and ensure problems are followed through to resolution.
• Perform other duties as assigned.

Qualifications & Requirements

• High school diploma or equivalent.
• Experience in flooring, construction, installation, or a related field.
• Strong organizational, communication, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to work independently and make decisions.
• Strong customer service skills.
• Comfortable working with subcontractors and field personnel.