Installation Engineer

TISTA Science and Technology Corporation; Hyattsville (MD); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking an Installation Engineer to positively impact millions. This role involves deploying IT systems and ensuring their functionality, while also supporting the Network Field Operations team. With a strong emphasis on customer service and communication, the position offers a dynamic work environment with opportunities for professional growth. Enjoy a comprehensive benefits package, including healthcare, remote work options, and 401K match, while making a difference in the lives of many. If you're ready to take on exciting challenges and thrive in a collaborative setting, this opportunity is for you.

Benefits

Above-industry healthcare

Remote work options

Paid time off

Training and certification opportunities

401K match

Tuition reimbursement

Paid holidays

Military leave

Qualifications

• 5+ years of experience in IT systems deployment and support.
• Strong communication and customer service skills required.

Responsibilities

• Deploy IT systems and ensure proper functioning upon installation.
• Act as a liaison with internal and external contacts.

Skills

Cisco LAN 9500 and 9300 series

Cabling and device connectivity

Network design evaluation

Customer service

Risk assessment and mitigation

Education

Bachelor's degree in computer science or electronics engineering

5+ years of relevant experience

Job description

Installation Engineer

Overview

Are you an Installation Engineer who wants to make a positive impact on millions of people? If so, we may have an opportunity for you!

TISTA associates enjoy benefits such as above-industry healthcare, remote work options, paid time off, training and certification opportunities, healthcare savings and flexible savings accounts, paid life insurance, short-term and long-term disability, 401K match, tuition reimbursement, employee assistance programs, paid holidays, military leave, and more.

Responsibilities

• Execute deployment of simple and some complex IT systems, network hardware, and software, ensuring proper functioning upon installation.
• Assist with equipment inventory, shipping, staging, and related tasks.
• Act as a primary liaison with critical internal and external contacts.
• Perform work on major issues, program goals, work processes, and administrative operations.
• Support the Network Field Operations - LAN team, especially regarding staging center efforts.
• Coordinate responses to equipment requests and correspondence.
• Travel estimated at about 50% per month; follow VA and TISTA travel expense policies.

Qualifications

• Ability to resolve on-site issues; capable of deploying and executing based on instructions.
• Knowledge of Cisco LAN 9500 and 9300 series preferred.
• Familiarity with cabling, interfaces, and device connectivity.
• Ability to evaluate network design and standards.
• Experience working at an enterprise level and in cross-functional teams.
• Capability to develop maintenance, distribution, and replacement plans.
• Strong risk assessment and mitigation skills.
• Excellent customer service, communication, accountability, and self-direction. Availability on IM during work hours is expected.

Education & Clearance

• Bachelor's degree in computer science, electronics engineering, or related field with 5+ years of experience; 8 additional years of relevant experience can substitute for education.
• Ability to pass a Tier 4/HIGH background investigation.

Location & Schedule

• Department of Veteran's Affairs (100% on-site)
• Monday - Friday, 8:00 AM - 4:30 PM EST
• Landover Staging Center, 7100 Old Landover Rd, Landover, MD 20785