Installation Engineer | Remote | AirStrip Technologies

NantHealth; San Antonio (TX); Remote; USD 63,000 - 78,000; Full time

Job summary

An innovative company is seeking an Installation Engineer to enhance healthcare technology solutions. In this role, you will be pivotal in installing and configuring software, providing critical Tier 2 support, and collaborating with project teams to ensure seamless integration. This position offers a unique opportunity to engage with healthcare customers, transforming data into actionable insights. If you're passionate about technology and want to make a significant impact in healthcare, this role is perfect for you. Join a forward-thinking team dedicated to improving patient outcomes through cutting-edge solutions.

Benefits

Health insurance

401(k)

Paid time off

Growth opportunities

Qualifications

• 2-4 years in technical/server support or Healthcare IT.
• Certifications: CompTIA A+, Network+, ITIL 4 Foundations, MTA.

Responsibilities

• Perform installation, configuration, and testing of software at customer sites.
• Provide Tier 2 support, documenting cases and escalating unresolved issues.
• Coordinate with development teams for software transition into production.

Skills

Troubleshooting

Problem-solving

Critical thinking

Time management

Conflict resolution

Self-motivated

Effective communication

Education

Bachelor's degree in a related field

Tools

Salesforce

Job description

Installation Engineer | Remote | AirStrip Technologies

Join to apply for the Installation Engineer | Remote | AirStrip Technologies role at NantHealth.

Overview

AirStrip builds technology that enables clinicians to diagnose earlier, accelerate interventions, reduce costs, and save lives. We provide mobile-first clinical surveillance and alarm communication management technology, transforming siloed data into accessible, contextually rich information on mobile devices and the Web. We seek innovative thinkers eager to do meaningful work. Join us as an Installation Engineer, responsible for initial installation, configuration, testing of products, and Tier 2 technical support, engaging with healthcare customers.

Responsibilities

• Perform installation, configuration, and testing of AirStrip software at customer sites, completing checklists and documentation.
• Collaborate with project teams to determine customer technical architecture and facilitate product integration.
• Update, upgrade, and patch software, maintaining meticulous records in Salesforce.
• Provide Tier 2 support, documenting cases and escalating unresolved issues.
• Offer after-hours support as needed.
• Coordinate with development teams to transition new software into production, including testing and training.

Qualifications

• Bachelor's degree or equivalent experience in a related field.
• Certifications: CompTIA A+, Network+, ITIL 4 Foundations, MTA.
• 2-4 years in technical/server support or Healthcare IT, with experience in healthcare IT vendors, hospital IT, HL7, and DICOM interfaces.

Skills

• Strong troubleshooting, problem-solving, and critical thinking skills.
• Excellent time management and ability to prioritize.
• Team player with conflict resolution skills.
• Self-motivated with the ability to work independently.
• Deep product knowledge and customer-focused approach.
• Effective communication skills with attention to detail.

Compensation and Benefits

Salary range: $63,000 - $78,000 based on experience and location.

Benefits include health insurance, 401(k), paid time off, growth opportunities, and more. AirStrip is a COVID-19 vaccine-mandated employer in the US and Canada, with accommodations available for medical or religious reasons.

Equal Opportunity

We value diversity and are committed to an inclusive environment. All employment is based on merit and equal opportunity.