Installation Coordinator

Esler Companies | Renewal by Andersen; King of Prussia (PA); On-site; USD 48,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Tuition Reimbursement

401k with 50% match up to 6%

Paid Time Off

Paid Holidays

Paid Volunteer Time

And more!

Job summary

Esler Companies – Renewal by Andersen is seeking an Installation Coordinator to work with our Operations team. You will schedule installations, maintain clear customer communications, and ensure progress updates while coordinating with install teams.

The role emphasizes exceptional customer service, scheduling accuracy, and documentation. A high school diploma is required, with a college degree preferred, and a technology-friendly environment is assumed.

Qualifications

• Excellent customer relations, empathetic and personable skills.
• Exceptional communication skills for listening and speaking with customers.
• Tactful and diplomatic approach to tasks at hand.
• Ability to organize, prioritize and adapt in a changing environment.
• Comfortable in a technology driven environment.
• Ability to work independently and with teammates.
• High School Diploma or equivalent; College Degree preferred.

Responsibilities

• Follow up on Jobs in Progress (JIPS) & IGBs to ensure proper scheduling.
• Maintain installation scheduling of installation managers and create service folders with documentation.
• Takes inbound and outbound scheduling calls.
• Prepares customer correspondence such as paid invoices or rebates.
• Provides back up and support to other operations team members as needed.
• Maintain continuous communications with customers to address questions and concerns.
• Possibly prepares contract amendments as necessary.
• Other duties as assigned.

Skills

Customer relations

Communication

Conflict handling

Organization

Adaptability

Tech-savvy

Independent work

Education

High School Diploma or equivalent

College Degree preferred

Job description

We're looking for an Installation Coordinator to join our Operations team! As an Installation Coordinator for Esler Companies – Renewal by Andersen you will be working closely with our customers to schedule their installation. You will be delighting our customers and providing a high level of customer service as well as maintaining communications to update them on the progress of their installation while managing the install go backs. Additionally, you will work with our install teams to schedule current install requests.

Responsibilities

• Follow up on Jobs in Progress (JIPS) & IGBs to ensure proper scheduling
• Maintain installation scheduling of installation managers, & creates service folders with proper documentation for IMs
• Takes both inbound and outbound scheduling calls
• Prepares customer correspondence when deemed appropriate, such as paid invoices or rebates
• Provides back up and support to other members of the operations team as needed
• Keep continuous communications with assigned customers to ensure that all questions and concerns about their project are addressed and satisfied
• Possibly prepares contract amendment as necessary
• Other jobs duties as assigned

Qualifications

• Excellent customer relations, empathetic & personable skills
• Exceptional communication skills of listening and speaking for handling customer conflicts
• Knowledgeable with tactful and diplomatic approach to tasks at hand
• Must be able to organize & prioritize
• Ability to adapt well and accept feedback in a changing environment
• Must be comfortable in technology driven environment
• Ability to work independently & with other teammates
• High School Diploma or equivalent required; College Degree preferred

Benefits

• Medical, Dental, and Vision Insurance
• Teammate Assistance Plan
• Tuition Reimbursement
• 401k with 50% match up to 6% of your annual pay
• Paid Time Off
• Company Paid Holidays
• Paid Volunteer Time
• And more!

Empowered to be Extraordinary. We believe in our people. And that's why we empower you to develop a career path that supports your unique voice and talents.

We are a proud equal-opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members. Esler Companies LLC is committed to maintaining a safe, healthy, and drug-free workplace for all teammates.

Please note that we participate in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Esler Companies will often use SMS to communicate with candidates. Candidates can choose to opt-out at any time.

The Esler Companies - Renewal By Andersen Story

Renewal by Andersen is the full-service window-replacement division of 120+ year-old Andersen Corporation, the owner of the most trusted family of window brands in America. RbA was founded to redefine the industry and offer a different—and better—window-replacement experience. Esler Companies is the holding company for Renewal by Andersen of Nevada, Arizona, Colorado, Oklahoma, North Texas, Central Texas, Greater Philadelphia, Southern New England and Portland, Maine, with sales and marketing engines in Northborough, Massachusetts & Austin, Texas.

Posted Salary Range

Starting from USD $23.00/Hr.